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Field Service Technician

Key Facts

Remote From: 
Full time
Senior (5-10 years)
English

Other Skills

  • Microsoft Excel
  • Basic Internet Skills
  • Business Acumen
  • Microsoft Word
  • Microsoft Outlook
  • Team Leadership
  • Open Mindset
  • Teamwork
  • Strong Work Ethic
  • Social Skills
  • Self-Motivation

Roles & Responsibilities

  • 7+ years of experience in a technical/field service role or extensive engine service/issue resolution experience.
  • Experience with Jenbacher gas engines (preferred) and with electrical or mechanical systems.
  • Strong communication and customer service skills; ability to work with customers and teams; fluent in English.
  • Proficiency with basic IT and office software (Microsoft Word, Excel, Outlook) and the ability to read schematics and safety documents.

Requirements:

  • Perform preventive maintenance on engines and equipment (oil changes, valve adjustments, lubrication, and checks).
  • Troubleshoot and repair engines and related mechanical/electrical systems.
  • Read and interpret safety documents, schematics, and other mechanical diagrams.
  • Travel to customer sites, including overnight travel, and work in field/non-climate-controlled conditions while collaborating with teams.

Job description

Description

Essential Responsibilities:
• Must have prior mechanical experience such as automotive, power generation, heavy 
equipment or diesel engines.
• Perform preventative maintenance (oil change, valve adjustment, lube and check 
equipment)
• Experienced using tools (including diagnostic equipment, hand tools, and power tools)
• Ability to read, interpret safety documents, schematics and other mechanical diagrams
• Experienced in troubleshooting and repairs of an engine.
• The ability to work well as part of a team.
• Willing to work in non-climate-controlled conditions.
• Ability to travel incl. overnight travel.
• Strong computer skills including Microsoft Word, Excel, Outlook
• Must have a positive attitude, strong work ethic and desire to succeed.
• Must be able to communicate via telephone & email
Qualification Requirements:
• Strong customer service mindset and strong skills to drive, support, 
• Empower and inspire the Service teams and Customers +7 years’ experience in a technical 
role or
• extensive years of experience with issue resolution exposure within (Field-) 
• Service on engines (ideally INNIO Jenbacher engines) Technical attitude, complemented by 
strong business acumen including basic IT skills
• Willingness to work in shift model (depending) and on call
• Experience working with electrical or mechanical systems
• Fluency in English a must
• Good interpersonal skills
Job specific knowledge:
• Strong communication skills…experienced in customer communications.
• Boundaryless and multi-culture working mindset and team player.
• Able to work efficiently without direct supervision.
Preferred:
• Multi-working experience with Jenbacher gas engines in the field, operational & commissioning, 
all engine types.
• Jenbacher training certifications: FTB, FTA, CT1, CT2, MR6
• Mechanical RCA research and analysis exposure
• Previous field experience a bonu

INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

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