Community Moderator Associate

This is a remote position.

Job Title: Community Moderator Associate

About the role

You will own the day-to-day experience of Career Bridge Foundation's communities. This includes our Circle community (where mentees, learners, and team members collaborate), our Telegram groups (Growth Associate Program and others), and emerging learner communities launching with Sheffield Hallam in July.

This is a relationship role, not a policing role. You will set the tone, welcome new joiners, surface conversations worth amplifying, identify members who need support, and escalate concerns. You'll be the human face of Career Bridge for many community members.

What you'll do

• Welcome new joiners to Circle, Telegram, and other community spaces with personalised onboarding
  
• Maintain an active, supportive presence — daily check-ins, weekly prompts, monthly highlights
  
• Moderate conversations: enforce community guidelines warmly, mediate disagreements, escalate where needed
  
• Identify members who would benefit from a specific resource, introduction, or 1:1 conversation
  
• Surface insights to the Head of Operations: emerging needs, recurring questions, content gaps
  
• Coordinate with the Customer Success Associates on inquiries that come through community channels
  
• Track community health metrics: active members, posts per week, response rates, member sentiment
  

How to apply

Submit:

1. Your CV
   
2. A brief cover note (no more than 200 words) describing a community you have helped grow or moderate, and what you learned from it
   
3. Optional: links to community spaces you have managed
   

Shortlisted candidates will be invited to a 30-minute interview with the Head of Operations.

Requirements

• 1+ years of community management, customer success, or related people-facing experience
  
• Warm, empathetic, generous communication style
  
• Comfortable with community platforms (Circle, Discord, Slack, Telegram, Facebook Groups, or similar)
  
• Strong written English with a natural, human tone — not corporate, not robotic
  
• Self-directed; can run a community without being micro-managed
  
• Genuine interest in education, career development, or community-led growth
  

Benefits

• Paid contract experience running multi-channel communities for a global CIC
  
• Direct mentorship from the Head of Operations and exposure to the founder
  
• Career Bridge Community Moderator credential on completion
  
• Real community-building experience to add to your portfolio
  
• Genuine pathway to a Head of Community role for strong performers