This is a remote position.
WHO ARE WE LOOKING FOR?
We are seeking a senior Salesforce Business Analyst who can bridge federal business needs with agentic AI delivery on the Salesforce platform. This role is ideal for someone who understands how AI agents actually behave in production-not just how to document requirements-and can guide stakeholders through adopting Agentforce responsibly. You are comfortable leading discovery, defining guardrails, and explaining complex AI concepts clearly to non‑technical leaders.
WHAT YOU’LL DO:
Reporting to our Delivery Operations Manager, as a Full-Time Specialist on our team, you will partner directly with IRS stakeholders to identify where Agentforce can automate or augment critical business processes. You’ll translate those needs into precise user stories, agent instructions, and process models, ensuring AI behavior is secure, grounded, and policy‑aligned. You will also play a key role in AI governance, validation, and change management as federal users begin working alongside autonomous digital assistants.
QUALIFICATIONS:
- Active IRS Minimum Background Investigation (MBI) or Public Trust clearance (required).
- Salesforce Certified Business Analyst and Certified Agentforce Specialist Certifications are required.
- 4+ years of experience as a Salesforce Business Analyst, including at least 1 year focused on AI‑driven solutions or automated workflows.
- Practical experience working within the Agentforce framework, including defining Topics and Actions.
- Strong understanding of Salesforce Data Cloud, especially how data feeds and constrains agent behavior.
- Hands-on expertise with Salesforce Flow, representing the actions executed by AI agents.
- Proficiency with Jira, Confluence, and Lucidchart for requirements, traceability, and visualization.
- Exceptional communication skills, with the ability to explain AI concepts such as grounding, reasoning, and guardrails to federal leadership.
RESPONSIBILITIES:
- Facilitate structured discovery workshops with IRS stakeholders to identify and prioritize processes suitable for automation using Agentforce.
- Document detailed user stories, acceptance criteria, and Agent Instructions (prompts) to ensure AI behavior aligns with IRS policies and constraints.
- Develop clear as‑is and to‑be process flows, highlighting where AI agents can reduce manual effort or improve data accuracy.
- Define and support AI testing and governance practices, including grounding validation and participation in User Acceptance Testing (UAT).
- Ensure agents operate within security, compliance, and hallucination‑prevention boundaries appropriate to a federal environment.
- Create training materials and change documentation to help IRS teams effectively adopt and work alongside autonomous digital assistants.
WHAT WE OFFER:
Celebrated by Inc. 5000 for our rapid growth and award-winning workplace, Main Digital invites you to be a part of our collaborative and forward-thinking team. As a Certified Women-Owned Small Business, we champion diversity in tech. Our diverse teams combine management consulting expertise, innovative digital design, and advanced product engineering. Driven by our six core values, we lead in intelligent automation, platform technologies, and Agile methodologies to create unparalleled digital experiences. Join us as we empower people to create new possibilities through process and technology, reimagining the ways of work and enhancing experiences with digital transformation.
Ready to innovate? Explore a career offering competitive compensation, comprehensive benefits, and extensive development opportunities. Apply today and shape the future with us!
Main Digital is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), reproductive health decisions, marital status, personal appearance, matriculation, political affiliation, credit information, employment status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, homeless status, or any other status protected by federal, state, or local laws.
