Key Facts

Remote From:

Full time

English

Hard Skills

Stakeholder Communications Context Sensitive Help Application Development Solution Architecture Customer Engagement Service Level Management

Other Skills

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Troubleshooting (Problem Solving)
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Analytical Skills
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Communication
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Active Listening
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Teamwork
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Enthusiasm

Roles & Responsibilities

Excellent communication skills with a friendly, energetic, service-oriented attitude.
Strong listening skills and the ability to inspire customers with enthusiasm.
Strong problem-solving and analytical abilities to provide solutions and MultiPress insights.
Proactive team player who can spot opportunities and collaborate with colleagues.

Requirements:

Serve as the primary point of contact for customers and project managers.
Provide daily customer support.
Listen attentively, analyze, and offer solutions and MultiPress insights.
Log and manage incoming inquiries in our helpdesk software, and share opportunities with colleagues.

Dataline Solutions

Information Technology & Services

About Dataline Solutions

About Dataline Solutions : With more than 1.000 customers and 10.000 users in 23 countries Dataline Solutions with MultiPress MIS/ERP Software is the undisputed market leader in the graphic products industry in Europe. Dataline's headquarters are in Bruges (Belgium) and besides Hasselt (Belgium) also has offices in Amsterdam (Netherlands), Strasbourg and Paris (France) and Willingen (Germany). The Dataline team consists of about 50 passionate specialists. Dataline is always looking for teachers, project managers and support engineers with a passion for automation and knowledge of the graphic industry. About our quality : Since 2006 Dataline guarantees ISO9001:2015 quality to its customers and employees. About MultiPress : MultiPress MIS/ERP Software organizes the daily management of each graphic production company and is available in 11 languages. MultiPress MIS/ERP Software integrates all commercial, administrative, financial, production and logistic business processes, together with planning, registration, e-business and reporting in one powerful management system. Maximum automation is achieved, but at no time is control taken away from the user. Curious what our customers say about us ? Take a look at www.dataline.tv Elementary for every graphic production company: Thanks to the modular nature of MultiPress, it is perfectly adapted to every graphic production company. Regardless of your printing technique -offset, large format, foil printing, lamination, coldset, engraving, heatset, (finishing via) screen printing or digital printing - MultiPress flawlessly calculates the exact production cost and production time. Partnerships : The strong growth and continuous attention to quality in direct consultation with the user community concerned has led to in-depth partnerships with all well-known manufacturers in the graphics industry.

Company type: SME

Industry: Information Technology & Services

Founded: 2018

Company size: 51 - 200

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Job description

Buig vragen om in oplossingen als MultiPress Application Specialist bij Dataline & sluit je aan bij ons PRESS-tigeus team!

Voel je goed aan wanneer het tijd is voor een grapje? Of net niet? Hoe dan ook, we zoeken een vlotte communicator, met tonnen energie en een servicegerichte aanpak. Iemand die goed kan luisteren, en onze klanten weet te inspireren met zijn of haar enthousiasme. Hou je ervan om mensen vooruit te helpen? Dan is deze functie absoluut iets voor jou!