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The Senior Vendor Management Professional is a strategic thinker who connects vendor capabilities to long-term business goals. It’s a collaborator who builds trust and alignment across internal and external teams. Accountable, driving results through clear expectations and follow through. A strong communicator who articulates complex ideas with clarity and influence. The Senior vendor manager will have a member-centered focus to prioritize solutions that enhance member experience and outcomes.

The Senior Vendor Management Professional is a key contributor to Humana’s CenterWell Rx Education strategy, responsible for cultivating high-performing vendor partnerships that support member engagement, operational excellence, and scalable growth. This position will be accountable for inspecting vendor execution outcomes and ensuring vendors deliver consistent value through aligned goals, strong governance, and proactive relationship management. The Vendor Manager will serve as a liaison between internal stakeholders and external partners, driving accountability, innovation, and performance across the vendor ecosystem.

Key Responsibilities

• Inspect and validate vendor partners to ensure and enforce alignment with CenterWell and Humana’s mission and business objectives.

• Defines performance standards, inspection models, and escalation expectations that vendors are accountable to execute against. 

• Owns and enforces vendor escalation standards for critical business impacting events, ensuring appropriate urgency, routing, and leadership awareness.

• Collaborate cross-functionally with internal teams (e.g., Operations, Compliance, Finance, Training, Procurement and Legal) to ensure vendor solutions meet evolving business and compliance needs.

• Owns the design and alignment of performance scorecards and inspection routines across Service, RxE, and Specialty.

• Validates vendor training effectiveness through audit outcomes, quality performance, and execution controls rather than training completion or content review. 

• Prepares leadership for clear decisions by framing risk, readiness, and accountability.

• Contribute to strategic initiatives including RFP development, cost optimization, and member experience enhancements.

• Represent CenterWell Rx Education in enterprise-wide vendor forums and cross-functional workstreams.

Use your skills to make an impact
 

Required Qualifications

• 5 or more years of experience in vendor management, strategic sourcing and/or business operations.

• 3 or more years of BPO (Business Process Outsourcing) vendor management call center/client services experience.

• Experience with tracking and analyzing Profit and Loss (P&L) statements on vendors/clients.

• Strong relationship management and negotiation skills.

• Proven ability to manage complex partnerships and drive performance outcomes.

• Excellent communication and presentation skills, with comfort engaging senior stakeholders.

• Proficiency in business reporting tools and performance dashboards.

Preferred Qualifications

• Technical experience with analytical and data visualization tools, preferably in Excel and Power BI.

• Experience performing data analysis and/or trends analysis.

• Bachelor’s degree in Business, Healthcare Administration, or related field.

• Experience in healthcare, pharmacy operations, or payer environments.

• Familiarity with vendor governance frameworks and contract lifecycle management.

• Experience with performance metrics and Service Level Agreements (SLAs).

• Lean Six Sigma and/or the project management experience.

• Ability to travel to vendor sites as needed (Domestic and international).

Additional Information

Work Style: Remote/Work at Home

Travel: 25% (Domestic and International)

Work at Home/Remote Requirements 
To ensure Hybrid Office/Home associates’ ability to work effectively, the self-provided internet service of Hybrid Office/Home associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone and computer equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

HireVue Statement: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$78,400 - $107,800 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 05-02-2026

About us
 

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.