Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Information Technology Infrastructure Library Incident Management Service Recovery Operational-Level Agreement Event Logging Engineering Documentation Incident Management Escalation Procedures Process Analysis Knowledge Management +13 more

Other Skills

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Troubleshooting (Problem Solving)
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Success Driven
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Communication
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Analytical Skills
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Rapport Building
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Delivery Focused
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Quality Driven
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Detail Oriented
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Learning Agility
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Logical Reasoning

Roles & Responsibilities

Bachelor's degree or equivalent in Computer Science or Information Technology, or a related field
ITIL certification (Specialist preferable)
Relevant IT certifications preferred
Some experience working with internal and external stakeholders and ITSM

Requirements:

Assist with providing technical support to customers and teams
Maintain a log of incidents and assist with analyzing less complex incidents
Assist with the resolution of less complex incidents within the specified SLAs or OLAs
Assist with the creation and submission of knowledge articles as required

NTT Global Data Centers

About NTT Global Data Centers

Global Data Centers is becoming a division of NTT DATA. Our global platform is one of the largest in the world, spanning more than 20 countries and regions, including the Americas, Asia Pacific, EMEA and India. NTT is routinely recognized as a Leader by leading networking and data center analysts. As a neutral operator, we offer access to multiple cloud providers, a large variety of internet exchanges and telecommunication network providers including our own IPv6-compliant Tier 1 Global IP Network. You benefit from tailored infrastructure, and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers. We’re ready to facilitate client adoption of next-generation technologies for computing at scale, virtualization, data migration, and cloud and B2B private connectivity both regionally and across the globe.

Company type: Scaleup

Founded: 2018

Company size: 501 - 1000

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Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Associate Incident Management Specialist is an entry level subject matter expert, responsible for learning the skills by working with more senior colleagues to ensure that all issues relating to the availability of IT services are recorded and assists with the design of ways to prevent problems in the future.

Key responsibilities:

Assist with providing technical support to customers and teams.
Keeps a log of incidents and assists with examining of less complex incidents.
Follows processes in the prevention and reduction of similar problems from arising in the future.
Assist with the resolution of less complex incidents within the specified service level agreements or operational level agreements.
Assist with the documentation of troubleshooting steps and service restoration details
Work with more senior colleagues in the team to identify problems and resolve assigned incidents.
Escalate incidents of a complex nature to more senior team members.
Assist with the creation and submission of knowledge articles as and when required.
Performs any other related task as required.

To thrive in this role, you need to have:

Analytical and reasoning skills
Aptitude for learning and the ability to interpret processes and policies
Ability to establish rapport and maintain effective working relationships with internal and external stakeholders
Proactive in approach and good attention to detail
Achievement driven and delivery focused while maintaining the required quality
Display client service orientation with good communication skills

Academic qualifications and certifications:

Bachelor's degree or equivalent in Computer Science or Information Technology, or a related field.
ITIL certification (Specialist preferable).
Relevant IT certifications preferred.

Required experience:

Some experience working with internal and external stakeholders.
Some experience analyzing processes and recommending improvements.
Some experience in ITSM.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.