Hi, I'm Arison Ferreira, your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
Notwithstanding the requirements below, if you are driven by challenges and eager to work at the forefront of innovation within a supportive team environment, we encourage you to apply!
We are looking for an Intern (L1) who will:
Assist in troubleshooting and conducting analysis on L1 support issues, focusing on learning and understanding customer problems
Support the L1 team in managing customer incidents throughout the full lifecycle, regardless of priority
Document all incident details accurately in the tracking system, including:
Incident description and customer information
Affected product or service components
Business impact, workflow, and severity level
Help review and update escalation procedures, including coordinating internal and external bridges when necessary
Escalate incidents internally when they cannot be resolved at the L1 level
Maintain customer maintenance records and support contract details
Follow up on support cases, working closely with customers, Level 2 teams, and Business Operations
Ensure compliance with SLAs and OLAs
Support reporting activities and proper documentation of customer interactions
Is this opportunity right for you? We’re looking for candidates who:
Are currently in their 2nd or 3rd year of a degree in IT or a related field
Have strong written and verbal communication skills
Are fluent in English
Spanish is going to be a plus
Are comfortable working in a team-oriented environment
Can clearly communicate and document technical and non-technical information
Have basic knowledge of Microsoft Office tools
Demonstrate a willingness to learn and develop troubleshooting skills
Are able to work under supervision with defined processes and procedures
Perks & Benefits
Sulamerica Health
Sulamerica Dental
Vidalink
Food/Meal Voucher
Child Care Assistance
Day off: on birthday
Gympass
Language assistance
Digital course platform
Volunteer time off: 2 days a year
Location(s):
Brazil RemoteAccommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.
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