Quality Improvement Coordinator - Post Acute Care Services

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The Quality Improvement Coordinator supports quality and performance improvement initiatives across clinical and non-clinical areas in Home Health, Hospice and Home Medical Equipment. This role partners with clinical and operational leaders to monitor quality outcomes, analyze performance data and implement improvement strategies that enhance patient care, regulatory compliance and operational effectiveness. The coordinator serves as a strategic partner to leadership and frontline staff, ensuring integration efforts are sustainable, measurable, and scalable across the organization.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field and two (2) year’s experience in process improvement, operations, or healthcare integration.

OR

2. Associate’s Degree in Healthcare Administration, Business, Nursing or related field and four (4) year’s experience in process improvement, operations or healthcare integration.

OR

3. High School Diploma and ten (10) years of healthcare operations experience including quality or performance improvement experience.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master’s degree in Healthcare Administration, Business, Nursing or related field

EXPERIENCE:

1. Lean or Six Sigma certification.

2. Certified Professional in Healthcare Quality (CPHQ).

3. Experience with Lean methodologies and process improvement or design thinking.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Lead and manage operational improvement projects across clinical and non-clinical domains to support integration goals across Home Health, Hospice and Home Medical Equipment.

2. Collaborate with cross-functional teams to assess current-state processes and design future-state workflows.

3. Develop, implement, and monitor standardized tools, metrics, and methodologies to drive continuous improvement.

4. Serve as a liaison between system leadership, regional teams, and functional departments to ensure alignment and accountability.

5. Facilitate stakeholder engagement sessions to build buy-in and support a culture of operational excellence.

6. Document, publish, and disseminate best practices across the organization to promote consistency, scalability, and sustainability.

7. Prepare and deliver presentations, reports, and dashboards to senior leadership to track project outcomes and system impact.  

8. Mentor team members and support capability-building initiatives in continuous improvement and integration strategies.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit for long periods of time.

2. Ability to lift, push or pull 10-15 pounds.

3. Ability to travel 25%

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

1. Strong project management and organizational skills.

2. Excellent communication and facilitation abilities, with skill in engaging multi-level stake holders.

3. Knowledge of Lean, Six Sigma, or other continuous improvement methodologies.

4. Ability to analyze data and translate insights into actionable solutions.

5. Proven ability to balance multiple priorities in a fast-paced environment.

6. Ability to foster collaboration and influence across complex systems.

7. Demonstrated success leading multi-disciplinary projects in complex organizations.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Exempt)

Company:

SHC WVUHS Home Care

Cost Center:

500 SHC Administration