Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Cross-Selling Product Renewals Contract Management Cross-Functional Collaboration Proposal Writing Legal Correspondence Sales Management Account Management Loan Processing Compliance Management +7 more

Other Skills

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Microsoft Excel
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Sales
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Adaptability
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Analytical Skills
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Time Management
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Teamwork
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Detail Oriented
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Research
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Problem Solving

Roles & Responsibilities

3-5 years of experience in renewals, customer success, sales, account management, or equivalent customer-facing role
4-year college degree or equivalent business experience
Experience recording information in Salesforce or similar CRM (preferred, not required)
Sales or renewals forecasting experience

Requirements:

Drive renewal revenue by managing renewals, upselling additional products, reducing churn, and implementing price increases
Coordinate timely subscription renewals for accounts in assigned territory and forecast renewal risks and opportunities
Collaborate with finance, legal, Customer Success Manager, and Account Executive to prepare accurate order forms and proposals, and ensure contracts meet customer and company needs
Educate customers on contractual implications and product elements, maintain account relationships, and support escalation in renewal negotiations

Job description

Work Set Up: Hybrid (2x a month in Sanctum/BGC) 1 day in Sanctum

Start Date: TBD

Schedule: 9:00PM - 6:00AM, MNL (M-F)

Equipment: Company provided

Responsible for customer-facing conversations and negotiations relating to renewing, up-selling, and closing SaaS license contracts for a pool of accounts. This role is a floating resource, available for Renewal Specialists to engage as needed in escalated renewal situations and will also support the Team Leader in process reviews and compliance.

What does a day in the life of a Sr. Renewals Specialist look like?

Increases renewal sales for customer accounts (including encouraging additional products, reducing downsell and churn, and processing price increases).
Accountable for timely subscription renewals for customer in assigned territory.
Accurately forecasts risks and opportunities in territory.
Educates customers on business practices and associated contractual implications.
Ensures customer awareness and understanding of applicable product elements.
Maintain account team relationships and transfers leads as appropriate.
Prepares correct Order Forms and Proposals.
Work closely with finance and legal teams to ensure all contracts meet customer and company needs.
Collaborate with the assigned Customer Success Manager and Account Executive to develop and execute renewals strategy, improve product adoption, and address churn risk in the business.

What are the required qualifications of a Sr. Renewals Specialist?

Ability to comprehend, analyze, and research to gain a better understanding of various facets of account information
Basic to intermediate skills in MS Excel
Keen to details and have a knack for accuracy
Good communication skills with both internal and external clients
Comfortable in a fast-paced environment with multiple deadlines and fast turnarounds
Experience collaborating with multiple stakeholders across the company
Competence in conducting discovery calls related to renewal engagement, negotiation, and deal-closings skills

HARD REQUIREMENTS (Non-Negotiables):

3-5 years of experience in renewals, customer success, sales, account management or equivalent customer-facing role
4-year college degree or equivalent business experience
Experience recording information in Salesforce or similar CRM system preferred (not required)
Sales or renewals forecasting

Ninja Perks and Benefits
*Full time employees

Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO on day 1
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Employee Referral Program
Beautiful office space (for onsite employees)
Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/N6RJuNOfV3g-SWoSjPDWe

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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