Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Microsoft 365 Desktop Support Active Directory Hardware Support Print Servers Remote Technical Support System Level Troubleshooting Computer Hardware Short Message Peer-To-Peer PC Configuration +7 more

Other Skills

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Troubleshooting (Problem Solving)
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Virtual Teams
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Microsoft Office
•
Microsoft Outlook
•
Technical Acumen
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Lifting Ability
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Teamwork
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Critical Thinking
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Customer Service
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Organizational Skills
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Hands-on desktop support/troubleshooting in a Microsoft environment (Active Directory, Microsoft 365, Office, Teams, SharePoint, Exchange)
Degree in computer-related field or 3+ years of experience in technical support or IT
Strong technical aptitude with customer-service oriented attitude
Excellent communication skills and high attention to detail, able to work independently or as part of a team

Requirements:

Provide hardware and software technical support to staff across multiple locations by identifying, investigating, and resolving end-user issues
On-site, in-person, and remote support; respond to issues via ticketing system, phone, email, and text messages
Configure and support hardware including servers, laptops, desktops, tablets, mobile devices, printers, and networking equipment
Travel to multiple locations weekly for on-site support; not a call center or fully remote position

Carespring Health Care Management

About Carespring Health Care Management

Carespring: Professional. Personal. Positive. These three words hold enormous significance to Carespring communities. In our communities we employ experienced teams of licensed therapists who are educated in cutting edge, state of the art and professional transitional and long term nursing care. We pride ourselves in our professional, compassionate Caregivers. We engage our patients on a personal level. Every patient in our communities is a part of our Carespring family. We get to know them-their stories, their families, what they need to maximize the care we provide. This kind of personal care is second nature to our Caregivers. We work toward the common goal of positive outcomes. We develop cohesive and custom treatment plans and make it our mission to partner with our patients in accomplishing their therapy goals in a positive and consistent manner. At its heart, care is a bond between patients and their caregivers. Care is what we provide at Carespring.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Carespring is searching for a Technical Support Specialist to provide a wide range of hardware / software support to Carespring employees in multiple locations in the northern Cincinnati and Dayton area.

PAY RATE: $50K-$55K depending on experience

You’ll Be Responsible For:

Providing exceptional hardware and software technical support to Carespring staff at multiple locations by identifying, investigating, and resolving end user technical issues
Support will include on-site, in-person, and remote
Responding to incoming issues initiated from our ticketing system, phone calls, emails, and text messages
Configuring and supporting hardware such as servers, laptops, desktops, tablets, mobile phones, printers, & networking equipment
Driving to multiple locations weekly for on-site support. This is not a call center or fully remote position. You will be at a different location each day of the week providing technical support.

You’ll Need To Have:

A strong technical aptitude
A friendly, customer service driven attitude
Excellent communication skills (telephone as well as in person)
Exceptional organizational skills
A degree in computer related field or 3 years of experience working in technical support or IT related field
The ability to work independently and as part of a team
High level of accuracy and attention to detail
Ability to think critically and innovate in order to solve complex problems
Ability to work extra hours when necessary
Ability to lift and move IT hardware (up to 50 lbs.)
Hands-on experience in desktop support/troubleshooting in a Microsoft environment (Active Directory, Microsoft 365, Office, Teams, SharePoint, & Exchange)
Experience with configuration, installation, and maintenance of desktop computers, laptops, tablets, printers, and networking equipment

We’re Proud To Offer You:

Mileage Reimbursement
Daily Pay – Get paid the same or next day if needed
Flexible schedules
Holiday pay
Employee referral bonus pay
Paid Time Off Accrual – from date of hire
Medical Insurance
Dental Insurance
Vision Discount Plan
Life Insurance – paid for by company
Short-Term Disability Insurance
401(k) Company Match

Exceptional Care & Quality Service are the hallmarks of Carespring’s in-house team of talented and experienced licensed therapists, nurses and caregivers.

Carespring is an EOE/M/F/D/V and Smoke-Free Workplace

Ready to apply?

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