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Investigador

Key Facts

Remote From: 
Full time
Mid-level (2-5 years)
English

Other Skills

  • Supervision
  • Incident Reporting
  • Communication
  • Detail Oriented

Roles & Responsibilities

  • 2 years of experience in fraud investigations, risk analysis, and supervision of security guards.
  • University student pursuing studies in security, criminology/forensics, or psychology.
  • Experience in emergency response.
  • Willingness to travel and a flexible schedule.

Requirements:

  • Perform daily visits to stores to validate the proper functioning of security devices and reinforce prevention protocols with store personnel.
  • Supervise day and night security guards via patrol channels.
  • Conduct internal investigations into acts of dishonesty, noncompliance with procedures, and anonymous tips in stores.
  • Conduct risk analyses for new and existing stores and recommend preventive and deterrent measures.

Job description

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

Guatemala

El investigador se encarga de apoyar, coordinar y supervisar todo lo relacionado con las necesidades de seguridad de las tiendas, atender los servicios técnicos, velar por que todos los dispositivos de seguridad funcionen correctamente, supervisar que se lleven a cabo protocolos de seguridad para la seguridad del personal y los bienes de las tiendas, así como realizar investigaciones internas en caso de incumplimiento de los procesos.

ESSENTIAL DUTIES & RESPONSIBILITIES:


•    Visitas diarias a tiendas para validar el correcto funcionamiento de los dispositivos de seguridad y reforzar protocolos de prevención con el personal de tienda; 
•    Supervisión de servicios de guardias tanto diurnos como nocturnos mediante los canales de patrullaje; 
•    Realizar investigaciones internas sobre faltas de probidad, desapego a procesos y denuncias anónimas en tiendas; 
•    Realizar análisis de riesgos para tiendas nuevas y ya establecidas con la finalidad de recomendar medidas preventidas y disuasivas.
•    Atención y canalización con los diferentes proveedores de servicios técnicos solicitados por las tiendas (plataforma SERVICECHANNEL); 
•    Apoyo en las sucursales por desastres naturales.

EDUCATION & EXPERIENCE:
•    02 años de experiencia en investigaciones de fraudes, análisis de riesgos, supervision de guardias de seguridad.
•    Estudiante universitario de carreras relacionadas en el ámbito de la seguridad, criminología y/o criminaística y/o psicología. 
•    Experiencia en atención de emergencias.
•    Disponibilidad de horario y de viajar 

EZCORP is an Equal Opportunity Employer

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