Associate Shared Services Manager I

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Associate Shared Services Manager I

Location: Sao Paulo, Brazil

Department: Shared Services/Solution Consulting Organization | Reports to: Director, Shared Services-Americas

Genesys is seeking a driven and highly organized Associate Shared Services Manager I to assist in multiple revenue generating activities within our Shared Services team. As a key partner to our sales and solution consulting teams, you will play a role in the editing and creation of buyer engagement videos, support translation around presales assets, managing projects (RFPs, RFIs, RFQs, etc.), assist in, and ultimately, support sales in generating more revenue from new logo and existing business opportunities.

You will assist our Shared Services team with creating high impact, client focused videos, RFPs, and assets that position Genesys as a market leader. Language knowledge in Portuguese, Spanish and English is key to success in this role.

This role requires a balance of completing assigned tasks, project leadership, strategic thinking and the ability to work independently and collaboratively. You must be comfortable managing multiple initiatives under tight deadlines, often across regional teams and time zones.

Key Responsibilities

• Edit and help create buyer engagement videos that showcase Genesys Cloud

• Deliver competitive, client-ready, localized assets

• Own and manage the full RFP lifecycle, from kickoff to final submission

• Collaborate with corporate, regional, and local stakeholders

• Ensure all work meets customer requirements, internal standards, and brand guidelines

• Edit and synthesize inputs from multiple contributors

• Maintain and enhance content libraries, templates, and process documentation

Required Qualifications

• Bachelor’s degree in English, Journalism, Communications, Business, Management, a related field, or equivalent work experience

• 2-3+ years of experience managing projects and/or creating content in a fast-paced, deadline-driven environment.

• Demonstrate strategic thinking, project management, and editorial skills.

• Exceptional written and verbal communication skills in Portuguese, Spanish, and English.

• Experience collaborating with cross-functional teams and influencing without authority.

• Proficiency in Microsoft 365 (Word, Excel, PowerPoint)

Preferred Qualifications

• Experience with Genesys Cloud products

• Background in technology, customer experience, or contact center industries

• Proficiency in Camtasia and Adobe products

• Graphic design or visual storytelling capabilities are a plus

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.