Program Analyst

Job Summary:

The IBS Program Analyst supports the performance and success of NAPA’s Integrated Business Solutions (IBS) programs. This role is responsible for contract reporting, billing coordination, audit support, and analyzing operational data. The Analyst works closely with Program Managers and internal teams to ensure customer satisfaction and programs are contractually compliant.

Key Responsibilities:

• Prepare and deliver customer reports, including KPIs, savings, and compliance.
• Support monthly billing processes and contract documentation.
• Assist in financial audits and ensure documentation is complete and accurate.
• Manage QBR data preparation and customer performance updates.
• Track and maintain records related to pricing, contract terms, and operational issues.
• Collaborate with field teams to support new site launches and issue resolution.
• Develop SOPs and training materials for internal and customer use.
• Provide general reporting, analysis, and program support as needed.

Qualifications:

• 2+ years of experience in reporting, operations, or business analysis.
• Strong Excel and Microsoft Office skills.
• Experience supporting billing or audit processes.
• Excellent attention to detail and organizational skills.
• Strong communication and ability to work with cross-functional teams.
• Familiarity with NAPA IBS or similar programs is a plus.

Success Indicators:

• Timely and accurate reporting and billing.
• Audit readiness and proper documentation.
• Quality and consistency of customer performance data.
• Responsiveness to internal and external support needs.

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