Key Facts

Remote From:

Indiana (USA) , New Mexico (USA) , Oregon (USA)

Full time

Senior (5-10 years)

English

Hard Skills

Wireless Networks Telephony Fiber Optics Network Architecture Voice Technology Network Administration Executive Conversations Network Switches Project Management High Availability Design +27 more

Other Skills

•
Coaching
•
Mentorship
•
Supervision
•
Calmness Under Pressure
•
Professionalism
•
Collaboration
•
Communication
•
Analytical Thinking
•
Social Skills
•
Problem Solving

Roles & Responsibilities

Bachelor’s degree in management, business administration, information technology, or related field with 5+ years of experience; or 11 years of related experience in lieu of degree.
Ability to obtain and maintain a DOE Security Clearance; US Citizenship.
Knowledge of network protocols, hardware (routers, switches, firewalls), and voice/data systems.
Strong interpersonal, collaborative, and communication skills; ability to communicate technical information to non-technical stakeholders and executive management; proven ability to troubleshoot complex network issues under pressure.

Requirements:

Lead a team of engineers and technicians responsible for the design, implementation, and maintenance of voice and data network infrastructures; oversee resource planning and work allocation to meet service levels.
Specify, agree, and apply standards for service delivery; track and monitor performance metrics, analyze reports, resolve issues; draft and maintain policies, standards, and procedures; collaborate with embedded customers and enterprise-wide teams.
Manage project timelines, vendor contracts, SLAs, and resource allocation; oversee installation, maintenance, and upgrades of VoIP, fiber, and wireless networks; develop network architectures and implement security measures.
Provide top-tier operations support, troubleshooting outages, ensuring high network availability; document technical procedures and network diagrams.

Edgewater Federal Solutions, Inc.

Information Technology & Services

About Edgewater Federal Solutions, Inc.

Edgewater Federal Solutions was founded in 2002 with the mission of being the best IT consulting company possible for our government clients, our contracting partners and our employees. We give you the opportunity to achieve contracting compliance without sacrificing quality. Our business has grown steadily, supporting several federal organizations across the U.S. Our success is based on deep institutional knowledge of such entities as the Department of Energy and our unparalleled team of experts in every aspect of the IT life cycle, from program/project management to system/network operations to cyber security. It is this team that inspired the Edgewater slogan, “Our People ... Your Edge.” The majority of our employees currently have or have previously held a top secret clearance, and many have advanced degrees and certifications in their specialties. Whether a CIO needs to implement a major system integration or a cabinet-level agency wants policy support and governance, Edgewater brings in the optimal combination of talent and knowledge for maximum efficiency and effectiveness. How do we attract such highly qualified people to our team? By offering compensation that matches or exceeds others in the industry. This, along with Edgewater's stability and extensive experience within government, fosters a sense of confidence, commitment and loyalty in our employees. Our corporate culture breeds success, which in turn engenders your success.

Company type: SME

Industry: Information Technology & Services

Founded: 2018

Company size: 501 - 1000

Website LinkedIn See all jobs →

Job description

Overview:

Edgewater Federal Solutions is seeking an Infrastructure Engineering Team Manager to support a major national laboratory.

This role requires extensive technical knowledge, and strong leadership experience.

Responsibilities:

The Team Manager supports the Operations Manager in day-to-day management, by overseeing the design, implementation, and maintenance of voice and data network Infrastructures while leading a team of engineers and technicians.

Provides resource planning and work allocation to meet agreed service levels. Specify, agree, and apply standards for service delivery. Track and monitor performance metrics, analyze reports, and resolve issues. Draft and maintain policies, standards, and procedures for service functions. Provide oversight for localized or remote areas and collaborate with embedded customers to address service needs. Support enterprise-wide teams and manage highly complex organizations and technologies. Contribute to process development and service optimization efforts.

Team Leadership: Hiring, mentoring, coaching, and supervising engineers and technicians.

Infrastructure Management: Overseeing installation, maintenance, and upgrades of VoIP, fiber, and wireless networks.

Project and Budget Control: Managing project timelines, vendor contracts, service level agreements (SLAs), and resource allocation.

Technical Strategy: Developing network Architectures and implementing security measures.

Operations Support: Serving as top-tier support for troubleshooting, addressing outages, and ensuring high network availability. Actively and consistently recommend and support all efforts to improve, simplify, automate, and enhance day-to-day operations and the client experience within area of responsibility.

Documentation: Creating and maintaining technical documentation, procedures, and network diagrams.

Qualifications:

Bachelor’s degree in management, business administration, information technology, or related field with 5+ years of experience. In lieu of degree 11 years job related experience is required.
Must be abe to obtain and maintan a DOE Security Clearance
Must be US Citizen

Required Skills:

Knowledge of network protocols, hardware (routers, switches, firewalls), and voice/data systems
Ability to communicate technical information to non-technical stakeholders and executive management.
Proven ability to troubleshoot complex network issues under pressure.
Strong interpersonal, collaborative, and communication skills.
Ability to handle strong-minded customers effectively and professionally

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.