Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Core Responsibilities:

• Chat Support: Provide real-time assistance to users via live chat, answering questions and troubleshooting issues related to the Movement platform. 
• Email Support: Respond to customer inquiries and requests via email, providing timely, clear, and accurate information to ensure customer satisfaction. 
• Phone Support: Handle inbound and outbound phone calls, offering friendly and effective solutions to customer problems or requests. 
• Problem Resolution: Troubleshoot technical issues related to user accounts, platform functionality, and other service-related inquiries. Collaborate with the technical team when necessary to ensure swift resolution. 
• Customer Education: Help customers understand and navigate Movement's features and tools, offering guidance and best practices to improve their experience. 
• Issue Escalation: Identify complex or unresolved issues and escalate them to the appropriate departments, ensuring a seamless customer experience. 
• Customer Feedback: Capture customer feedback and insights, sharing them with internal teams to help improve the platform and overall user experience. 
• Knowledge Base Maintenance: Assist in maintaining and updating customer service knowledge bases and FAQs to improve self-service resources.

Job Requirements:

• Experience: 2.5+ years of customer service experience, preferably in a SaaS or tech environment. 
• Communication: Excellent written and verbal communication skills with the ability to simplify complex concepts for customers. 
• Problem Solving: Strong troubleshooting abilities and a proactive approach to problem-solving. 
• Tech Savvy: Comfortable using live chat, CRM systems, helpdesk software (e.g., Zendesk, Intercom), and phone systems. 
• Time Management: Ability to manage multiple tasks and respond to high volumes of inquiries in a timely manner.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!