Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Care Management Health Care Finance Administration (HCFA) Regulations Medicaid Waiver Case Management Systems Performance Management Analytics Conflict Resolution Recruitment Strategies Stakeholder Communications Advanced Case Management +4 more

Other Skills

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Team Leadership
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First Aid
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Training And Development
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Quality Assurance
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Digital Literacy
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Coaching
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Mentorship
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Team Building
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Communication
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Time Management
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Teamwork
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Organizational Skills
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Relationship Building
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Problem Solving

Roles & Responsibilities

Bachelor’s degree in Human Services (e.g., social work, psychology, sociology, counseling, special education, nursing, or related field)
Minimum of 2 years of case management experience
Knowledge of waiver case management processes and regulations
Strong organizational, communication, and technology skills

Requirements:

Supervise, coach, and support a team of Case Managers to deliver high-quality services
Conduct regular 1:1 meetings, including coaching sessions and performance check-ins
Monitor compliance, deadlines, and quality standards through internal reviews
Analyze team performance data and implement improvement strategies

Indiana Professional Management Group, Inc

About Indiana Professional Management Group, Inc

Indiana Professional Management Group (IPMG) is Indiana's preeminent statewide provider of case management and care management for participants in the state's Home and Community-Based Services (HCBS) Medicaid Waiver program, and wraparound facilitation services for participants in the Child Mental Health Wraparound program and Children's Mental Health Initiative (CMHI). Since 2006, IPMG has set a new standard for high quality, measurable and individual-driven services. The founding companies that formed IPMG were among the first in the State of Indiana to provide case management services when the waiver program was initially created in the early 1990s. As a result, IPMG brings years of experience to the program and we are happy to use that experience for the betterment of the lives of the Individuals we serve. Our best practice standards ensure that our case managers, care managers, and wraparound facilitators practice integrity, creativity and responsiveness in partnership with the persons served, and the Individuals we serve benefit from our unconditional commitment to support them in their pursuit of a self-determined life. Our Mission: The mission of IPMG is to create an exceptional organization that supports its Employee Owners to become expert navigators, guiding Individuals and families to access quality, integrated services and supports that result in the betterment of their lives. Our Founding Principle: “The needs of the Individual are paramount.” The relationship element of Case Manager, Care Manager, and Wraparound Facilitator roles is the core factor, or better stated, the heart of what we do. IPMG Case Managers, Care Managers, and Wraparound Facilitators will recognize the importance of family, friendship and advocate relationships as essential in developing a working environment of trust. Thus, respect for the culture and traditions of the Individual over one’s lifespan are paramount.

Founded: 2018

Company size: 201 - 500

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Job description

IPMG is 100% Employee Owned! We partake in an Employee Stock Ownership Plan (ESOP) that invests employees into company stock—allowing Employee Owners to share in the growth and success of IPMG!

Let’s talk about IPMG’s Supervisor, Case Management position!

This hybrid leadership role supports and develops a team of Case Managers while ensuring high-quality, compliant services for the Individuals we serve. The position includes regular travel for community-based meetings and requires working remotely from a HIPAA-compliant home office.

Why IPMG?

Work-life balance—IPMG offers an after-hours crisis line for Individuals, reducing on-call demands
Dedicated training and leadership development programs
Opportunities for advancement
Generous paid time off and company holidays—including birthday, work anniversary, and mental health days
Expense and mileage reimbursement

What You’ll Do:

Supervise, coach, and support a team of Case Managers to deliver high-quality services
Conduct regular 1:1 meetings, including coaching sessions and performance check-ins
Monitor compliance, deadlines, and quality standards through internal reviews
Provide training, guidance, and support for complex cases and team needs
Analyze team performance data and implement improvement strategies
Partner with Human Resources on performance management and corrective actions
Participate in hiring activities, including interviewing candidates
Build and maintain relationships with community providers and stakeholders
Investigate concerns and support resolution efforts as needed
Provide coverage for caseloads, on-call needs, and cross-team support when necessary

Who You’ll Work With:

A team of Case Managers supporting Individuals on Medicaid Waivers, including Family Supports Waiver (FSW) and Community Integrated Habilitation (CIH) Waiver
Internal leadership, Human Resources, and Quality Assurance teams
Community providers, families, and other stakeholders

What You Need:

A valid driver’s license, auto insurance, and reliable transportation
Bachelor’s degree in Human Services (e.g., social work, psychology, sociology, counseling, special education, nursing, or related field)
Minimum of 2 years of case management experience
Knowledge of waiver case management processes and regulations
Strong organizational, communication, and technology skills
Ability to work independently and manage multiple priorities