Customer Support Representative

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Due to business and compliance requirements, this position is open only to candidates residing in MEXICO. Applications from candidates located outside this region will not be reviewed.

Join Our Team at Mitratech – Where Innovation Meets Heart!

At Mitratech, we’re shaping the future of Legal, Risk, Compliance, and HR for top global companies. We’re a tight-knit, globally dispersed team that values collaboration, innovation, and inclusivity.

We move fast, work smart, and have fun along the way. With a culture built on learning, great people practices, and a strong entrepreneurial spirit, we empower our team to do their best work.

As we grow, we’re always looking for fresh perspectives and passionate problem-solvers. Join us and see what makes Mitratech special!

Customer Support Representative – Be the Voice of Exceptional Support!

We believe that great customer support isn’t just about solving problems—it’s about creating amazing experiences. As a Customer Support Representative, you’ll be the friendly, knowledgeable guide that ensures our customers feel heard, supported, and empowered to use our solutions with confidence. Your role is critical in keeping our customers happy, engaged, and thriving.

What You’ll Do:

• Provide friendly, timely, and accurate support via email, phone, screen shares, and support tickets.
• Educate and guide customers through troubleshooting, solution best practices, and educational resources.
• Work closely with various teams to improve documentation, create helpful resources, and share recordings with customers.
• Identify, document, and escalate software issues to our specialized support and technical teams.
• Stay proactive and collaborative, working across departments to improve customer experience.
• Embrace a fast-paced environment where you’ll have the opportunity to wear multiple hats and grow in your role.

What Makes You a Great Fit:

• You’re a natural problem-solver who thrives on helping others.
• You’re a self-starter and continuous learner who loves figuring things out.
• You communicate clearly and effectively—especially via email.
• You’re great at prioritizing, multitasking, and staying organized.
• You have experience working remotely and collaborating across teams.
• You’re tech-savvy, curious, and eager to make an impact.

Bonus Points If You:

• Have experience in SaaS or customer-facing roles.
• Love troubleshooting and finding creative solutions.
• Enjoy working in a dynamic, fast-moving environment.

Our Core Values – What We Believe In:

• Ownership – We take initiative, follow through, and hold ourselves accountable.
• Transparency – Open, honest communication is at the heart of how we work.
• Growth – We embrace challenges, learn continuously, and push ourselves to improve.
• Inclusivity – Diverse perspectives make us stronger, and we foster an environment where everyone belongs.
• Trust – We support each other, act with integrity, and build strong relationships with our team and customers.

Why You’ll Love Working Here:

• A supportive and inclusive culture where your voice matters.
• Exciting growth opportunities and ongoing learning.
• A fully remote work environment with a global team.
• The chance to work with cutting-edge technology and make a real impact.

We believe in hiring great people from all backgrounds because diverse perspectives make us stronger. If you’re excited about this role but don’t meet every single qualification, apply anyway! We’d love to hear from you. Join us and be a part of something amazing at Mitratech!

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.