About the role:
We are currently seeking a full-time Field Supervisor interested in joining a high-growth stage startup. The mandate of the Field Supervisor is simple but challenging: assist our Operations Manager with the day-to-day operations throughout the market and ensure our patients have the best experience possible.
You must be located within 20-30 miles of Boston, MA to be considered for the role!
The Field Supervisor oversees the quality of a territory of patient operations. You will be responsible for ensuring that every Getlabs experience meets and exceeds the patient's expectations. We are looking for a strategic planner and a disciplined worker who thrives in a team environment but can also work independently. Above all, we need a resourceful leader who can navigate ambiguity and maintain high standards in absence of defined processesSupervise, mentor, and inspire a team of mobile phlebotomists in one or more geographical markets - multi-state!
Manage complex logistics, including supply chain, distribution, appointment assignment, and routing to ensure maximum efficiency
Assess work performance and perform appointment reviews for compliance, quality, and safety on a regular basis; accurately report all findings
Use your attention to detail to ensure accurate recordkeeping and compliance with all medical protocols
Act as submit matter expert in phlebotomy; provide hands on guidance with phlebotomy techniques and technical equipment, including centrifuge troubleshooting
Handle employee grievances and customer service escalations with empathetic leadership, turning challenging interactions into positive outcomes
Administer disciplinary action as appropriate
Interview and hire new mobile phlebotomists
Effectively and efficiently onboard new hires
Complete new hire and annual competency assessments for team
Ensure accurate order and patient appointment recordkeeping
Lead the interview, the hiring, and onboarding process. Administer performance reviews and disciplinary actions with a focus on professional development/growth
Use critical thinking and data driven approach to review schedules, manage budgets and approve expenses
Handle employee concerns and grievances
Review daily/weekly schedules for team and make schedule adjustments as needed; organize, plan, and assign work
Plan and manage a budget
Assist with day-to-day customer service and manager-level escalations including interactions with patients via inbound calls, outbound calls, emails, and other communication platforms
Review and approve team timecards and expenses
Provide coverage and travel to perform mobile phlebotomy job duties as needed
At least 2 years of management experience in a leadership position is required
In-depth knowledge of phlebotomy duties, responsibilities and techniques is a plus. Experience with medical equipment (centrifuges) is a significant plus
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal (Google suite a plus)
Strong public speaking abilities with the business acumen to represent the Getlabs professionally
A disciplined worker who can work independently or in a team environment
Reliable transportation and clean driving record
Competency with Google applications and willingness to embrace new technology
A proven ability to handle ambiguity in the absence of defined systems and processes
Proactive mindset focused on finding solutions for logistics and patient care hurdles
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