Director of Operations and Project Management

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Join our team now at Siemens Healthineers as Radiology Services, Director of Operations, USA

Reporting into the Enterprise Services (ES) Radiology Services Team, this is a role well suited to an ambitious professional with a deep understanding of technical and operational execution combined with strong business acumen. Radiology Services is focused on delivering and executing on a portfolio of value-driven offerings powered by Siemens Healthineers that will help transform healthcare delivery for our partners. You will serve as the point of contact and responsible owner of all project management work/operations for both customer engagement as well as internal stakeholders, ensuring technology/service excellence with regards to the concepts developed with and for our customers. In this role, you will also (but are not limited to):

• Develop and administer clear and concise project management roadmaps/timelines/etc for both internal and external stakeholders
• Maintain consistent and up-to-date Siemens project management tools, content and documents required by Healthineers Compliance and Program Management
• Lead and successfully execute on all operational implementations for each RaaS deployment  
• Focus on delivering an exceptional experience through excellent communications and engagement in project management and technical implementation projects (internal and external).
• Lead customer relationship development with technical and project management stakeholders across the customer’s organization and gain participation in strategic customer input sessions to identify key requirements and success criteria for services/solutions deployment.
• Capture and manage the 'Voice of the Customer' by gathering insights and feedback to inform development and R&D teams, ensuring customer needs and pain points are effectively addressed in future product iterations.
• Provide accessible and efficient response to concerns and problems while ensuring continuous improvement in service delivery.
• Prepare an annual operational budget to ensure RaaS growth and revenue targets are supported by appropriate headcount/resources
• Support the overarching Enterprise Services Radiology Services Team as needed, contributing to the strategic vision and operational excellence goals.

In this role, you will also:

• Drive business growth by enabling and working closely with our Siemens Healthineers sales organization.
• Ensure contractual requirements are met and performed to a high standard.
• Help organize and manage all sales to operations handover processes (PM80)
• Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications.
• Enforce adherence to organizational processes, tools, and workflow standards.
• Work closely with leadership colleagues to align on goals, vision, and strategy to ensure a positive culture and clear expectations exists across the Team.

Working with the broader Siemens Team, you will:                                     

• You will build appropriate relationships across the organization at all levels to ensure consistent communications on opportunities and strategy.
• You will serve as an advisor to executive leadership (client and Siemens) and collaborate closely with our cross-functional teams and business partners.
• You will represent yourself in a manner consistent with Siemens Values and Behaviors

• Work with critical stakeholders to outline risk mitigation plans to close gaps in performance as related to required results.
• Analyze customer successes and gaps regarding contractual obligations and required change management obligations.
• Support the continued development of communication processes, tools and standards of work that support the delivery of contractual obligations across the RaaS Team.
• Work with cross-functional teams to ensure clear communication throughout the enterprise.
• Provide accessible and efficient response to concerns and problems.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:

• You have a strong understanding of health system service line operations, especially within radiology departments.
• You are results-driven, action-oriented, and passionate about making a positive customer impact while balancing business needs.
• You can manage multiple programs/priorities and have strong project management skills.
• You have excellent communication and project management skills.

Required skills to have for the success of this role:

• Minimum of 5 years of professional experience with a background driving operational execution/project management within the health system industry.
• Proven experience in developing and implementing innovative healthcare solutions.
• Ability to travel regionally 30% of the time.

It would be a plus if you also possess the following:

• Polished demeanor with strong executive presence
• Strong analytical skills and business acumen (i.e., knowledge of profit and loss centers, balance sheets, capital/operational planning).
• Ability to accurately assess key business metrics and situations from a “general manager’s” point of view; effective at structured problem solving and critical thinking.
• Strong problem-solving skills and able to implement innovative solutions to customer problems.
• Ability to analyze client commercial capabilities, identify root cause and growth tool opportunities.

Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

There is no deadline to apply. Applications are accepted on a rolling basis.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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