Accountable for following up Service Agreements as per the NDIS guidelines and GenPhysio policies.
Accountable for creating and following up approvals and booking all the scheduled support quotes and appointments via Splose.
Ensure cases are created for each client for all approved schedules of support, including forward booking of appointments.
Respond to email/phone enquiries around Service Agreement and SOS quote adjustments as required.
Speed to resolution of admin queries.
Maintain data accuracy in Splose.
Monthly data audit accuracy rate.
Identify process gaps or inefficiencies in scheduling and recommend improvements.
Number of process improvement suggestions implemented.
Requirements
Previous experience working in a high-volume administrative or customer service role.
Understanding of NDIS/HCP/Workcover/Chronic Disease Management Plans or willing to learn.
Knowledge of NDIS, NDIS Quality & Safeguards Commission, policies, and procedures.
Display a high degree of computer literacy in MS Office and other software products.
Able to use mobile devices competently (smartphones, tablets, etc.)
Be able to write (and type) notes, emails, and other written materials in a way that others can easily understand.
Benefits
Here at Access Offshoring, we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients.
Access Offshoring is dedicated to saving business owners 2,000,000 hours by 2031 and we need your help. Transforming the way businesses operate, we connect great businesses with amazing offshore talent.
We recognise that we often get more done in our own designed workspace, so Access Offshoring offers a complete work from home model. Yep – that’s right, 100% work from home. But wait there’s more.
