Key Facts

Remote From:

Fixed term

English

Hard Skills

Voice User Interface Salesforce Remote Technical Support Slack (Software) Intelligent Virtual Assistant Microsoft Dynamics CRM Google Workspace Google Docs Telephony

Other Skills

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Customer Service
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Organizational Skills
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Collaboration
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Communication

Roles & Responsibilities

Prior experience as a customer service representative
Experience with CRM tools like Salesforce
Experience using VOIP
Excellent English communication skills (verbal and written)

Requirements:

Provide customer support via voice and non-voice channels
Utilize VOIP and CRM tools to manage customer interactions
Communicate clearly and professionally with customers in English
Collaborate with internal teams to resolve issues and improve customer experience

FreeUp

About FreeUp

The FreeeUp Marketplace connects business owners with the top 1% of virtual assistants, freelancers, and agency applicants in eCommerce, digital marketing, and web development. The FreeUp Marketplace receives thousands of applications from virtual assistants, freelancers, and agencies every week then puts them through an interview and vetting process only accepting the top 1% of applicants into the network. Freelancers offer their services at fixed and hourly rates from $5 to $75+ per hour. Clients can submit a Request and be introduced to 1 freelancer that matches their criteria within hours until they've found the best fit for their business.FreeUp provides 24/7 freelancer and client support with a focus on making sure both parties are happy with their experience. On the backend, FreeUp is protection against turnover. In the rare case that a freelancer quits, FreeUp will replace them and cover any applicable replacement costs. For more information about FreeUp, visit FreeUp.net.

Company type: Startup

Founded: 2018

Company size: 11 - 50

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Job description

Hi! We're FreeUp!

FreeUp is a freelance marketplace dedicated to connecting business owners with talented freelancers and remote workers from all over the world.

We believe that freelancing is the future of business, and we're building the best community for freelancers possible.

Want to learn more about FreeUp? Check out our website here, our Glassdoor reviews here, or read this feature in the LA Times about how we're the freelance platform everyone wants to be part of.

About Freelancing as a Customer Service Specialist With FreeUp:

Daily Virtual Assistant job opportunities
Set your own hourly virtual assistant freelance rates (or fixed-rate projects)
Set your own work from home schedule
Work and earn as much as you want as a virtual assistant freelancer
24/7 support for freelancers
Webinars, resources, and a Slack workspace to help build your freelance business
A dedicated internal team who is here to support you and help you succeed!