Projects and Professional Services Manager

Job Summary:

This is a senior operational leadership role focused on two main areas: change delivery and team management. The individual is responsible for driving change order execution and new client onboarding, overseeing both a Project Management function and a Deployment Technician team. They are expected to meet quarterly targets while keeping work aligned to business and client objectives.
Beyond delivery, the role carries people leadership responsibilities — building a high-performing, engaged team with a focus on accountability and development. There's also a quality and compliance dimension, including contributing to Root Cause Analysis and supporting adherence to ISO 9001 and ISO 27001 standards. The role also touches customer success, working alongside the service desk.

Job Description:

Job Title: Project and Professional Services Manager Reports to: Head of UK Operations Location: Remote, UK Date: April 2026

Role Purpose

To drive the successful delivery of change orders in alignment with business objectives and client needs, while achieving quarterly targets. The role oversees both the Project Management and Deployment Technician functions, leads a high-performing team, and supports quality, compliance, and customer success activities.

Key Responsibilities

The post holder will be accountable for the end-to-end management and delivery of change orders and new logo contract onboarding, consistently meeting agreed business targets. They will provide leadership to Professional Services and Project Management colleagues, driving performance, engagement, and career development. Responsibilities also include overseeing contract implementations, forecasting and managing team workloads, and utilising Monday.com for change order management and reporting. The role requires close cross-functional collaboration with IT, Product, Operations, and Client Teams, as well as contributing to governance frameworks, risk management, and lessons learned processes. The individual will also contribute at a strategic level as part of Trellint's management team.

Person Specification

A degree or equivalent qualification is required, or significant relevant experience in a comparable role. The ideal candidate will have a minimum of three years' experience leading medium to large, multi-team IT projects, with strong knowledge of project tracking tools such as Monday.com. They will be an excellent communicator with strong stakeholder engagement skills, a strategic mindset, and experience in operational and change management. Proficiency in Microsoft 365 tools is expected, and Agile certification (e.g., Scrum Master or PMI-ACP) and transportation industry experience are advantageous.

Organisational Competencies

All employees are expected to demonstrate Trellint's five core values: Trust, Integrity, Accountability, Commitment, and Excellence — consistently aligning their behaviours with the organisation's mission and client commitments.

Worker Type:

Regular

Number of Openings Available:

1