Business Resilience Manager

What being part of the Sigma Family means for you:

Business Resilience Manager

As the Business Resilience Manager, you will be responsible for developing, implementing, maintaining, and continuously improving the organisation’s business resilience framework to ensure operational continuity during disruptions. You will lead business continuity, disaster recovery coordination, crisis management readiness, and resilience testing across the business, ensuring that critical services can continue or recover within agreed tolerances.

Sigma Family

💚At Sigma, we stand out and have now been acknowledged 3 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries

What being a part of the Sigma Family means for you!

📈 Career development and opportunities to apply for internal promotions following your probationary period.

🏆 Monthly, Quarterly, and Annual awards with marvelous prizes.

💆‍♀️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

🌳 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

📁 Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

🚗 Transportation Benefits - Accommodate by making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

🍕 Fuel Up & Connect - Our Food Trucks are here with healthy bites and comfort treats to keep you energized and smiling all day!

💅 💪 Pamper Yourself - Visit our unisex Beauty Parlor for brow threading, nails, lashes, waxing and lovely full body massages. Because feeling fabulous is part of the journey!

💖 Your Health Matters - We have a nurse on-site to assist with any female health-related queries, support when you need it most.

🤓 Your Vision, Our Mission, All Done Where You Work - We’re bringing eye care to you! From eye testing to trendy spectacles, it all happens onsite for your convenience!

💻 Join communities and collaborate with your colleagues on our internal Social Media platform.

💙 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are  

A bit more about the Opportunity...:

What Your Day-to-Day will Look Like

📚 You will work closely with operational leaders, IT, Facilities, Security, Risk, HR, and third-party providers to strengthen organisational preparedness and response capability across people, process, technology, site, and supplier-related risks. You will develop, maintain, and enhance the organisation’s business continuity framework, conducting impact analyses to identify critical processes, dependencies, and recovery priorities. You will support the creation and maintenance of continuity plans, ensuring resilience strategies remain aligned with business priorities, client expectations, and regulatory obligations, while driving a culture of resilience awareness across the organisation. You will partner with IT, Facilities, and Operations to ensure disaster recovery arrangements are documented, tested, and effective, coordinating strategies for workplace disruption, technology outages, transport issues, utility failures, and supplier risks. You will track recovery capabilities against defined thresholds, identify gaps, and lead remediation plans with stakeholders.

You will support crisis management structures, escalation processes, and incident response governance, ensuring communication protocols and decision‑making frameworks are clear, tested, and lessons learned are embedded into updated resilience plans. You will manage an annual resilience testing programme, coordinate exercises and simulations, produce reports on outcomes, and maintain evidence for audits, client reviews, and regulatory purposes. You will align resilience practices with policies and standards, prepare reports for leadership forums, support audits and due diligence requests, and monitor key resilience risks and controls. You will assess supplier and site resilience, validate continuity arrangements, and support site‑level preparedness. You will deliver training and awareness sessions, build strong relationships across the organisation, embed resilience into daily operations and change initiatives, and act as a subject matter expert for business continuity and resilience.

What amazing People will bring to the role:

 What amazing People will bring to the role:

💡 You are someone with proven experience in business continuity, resilience, crisis management, and disaster recovery. You bring strong knowledge of business impact analysis, continuity planning, incident management, and recovery frameworks, with the ability to coordinate activities across multiple functions. You have excellent stakeholder management skills, can influence at all levels, and are confident in designing and facilitating resilience tests and recovery simulations. You combine strong analytical and documentation skills with clear, executive‑level communication, remaining calm and effective under pressure. You are a confident leader who thrives in dynamic environments, balancing resilience, adaptability, and strong communication to deliver assurance and stability across the organisation. 

Requirements:

• You have 2-5 years Business Resilience / Business Continuity experience.
• You have proven experience in business continuity, business resilience, operational resilience, crisis management, or disaster recovery.
• You have strong knowledge of Business Impact Analysis, continuity planning, incident management, and recovery frameworks.
• You have experience coordinating resilience or continuity activities across multiple business functions.
• You have strong stakeholder management skills with the ability to influence across all levels of the organisation.
• You have experience designing and facilitating resilience tests, tabletop exercises, and recovery simulations.
• You have strong analytical, planning, and documentation skills.
• You have excellent written and verbal communication skills, including executive‑level reporting.
• You can work calmly and effectively during periods of pressure or live incidents.
• You have experience in a BPO, contact centre, financial services, utilities, or other highly regulated environments.
• You are familiar with standards and good practice such as ISO 22301, operational resilience principles, and risk management frameworks.
• You have experience responding to client audits, assurance requests, and regulatory reviews.
• You have knowledge of site resilience, transport disruption planning, work‑from‑home recovery strategies, and third‑party dependency management. 

Simple and Straight Forward Recruitment.

📩We don’t see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we’ll proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family, then don’t wait and get applying!