Key Facts

Remote From:

Full time

English

Hard Skills

Case Management Systems Educational Outreach Legal Document Management Evidence-Based Practice Regulatory Compliance Project Management Program Process Monitoring Lease Contracts Tenant Screening Community Advocacy +3 more

Other Skills

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Virtual Teams
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Communication
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Time Management
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Teamwork
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Detail Oriented
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Empathy
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Social Skills

Roles & Responsibilities

Experience in landlord engagement and housing placement for veterans or homeless populations.
Knowledge of HUD VASH and SSVF programs and related case management processes.
Strong organizational, outreach, and communication skills to manage landlord contacts, housing databases, and partnerships.
Ability to transport veterans, assist with documentation and housing-related paperwork, and travel up to 50%.

Requirements:

Build and establish working relationships with landlords to locate appropriate housing for veterans experiencing homelessness.
Develop outreach materials and landlord agreements to provide rental units and maintain housing access.
Match tenants with appropriate rental housing, coordinate with landlords and tenants to secure housing, and maintain a current database of properties.
Participate in HUD VASH case management, housing team meetings, track housing outcomes, and coordinate supportive services to sustain permanent housing.

Volunteers of America Chesapeake & Carolinas

About Volunteers of America Chesapeake & Carolinas

Volunteers of America Chesapeake & Carolinas (“VOACC”) is a faith-based, nonprofit organization whose mission is to inspire self-reliance, dignity, and hope through housing, health and human services. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations. Together we touch the lives of 1.5 million people in over 400 communities in 46 states each year, including the District of Columbia and Puerto Rico. At VOACC, we have been helping to create Healthy Communities for All for over 125 years by aligning housing, health and human services. We actively pursue health equity by filling the gap in housing and care for underserved populations, including those who are experiencing homelessness, low-income, underinsured or uninsured, justice-involved and veterans. Through a dedicated team of management, staff and volunteers who are guided by our Core Values – Visionary, One Body, Integrity, Compassion, Excellence, and Faith – we are the safety net for thousands of men, women and children each year across Maryland, the District of Columbia, Virginia and the Carolinas.

Founded: 2018

Company size: 501 - 1000

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Job description

Job Title: SSVF Housing Navigator

Group: Veterans Services

Department: Supportive Services for Veteran Families (SSVF)

Region: North Carolina

Location: Durham

Classification: Exempt

Status: Full Time

Reports to: Assistant Director, SSVF

Supervises: N/A

Travel Requirement: Up to 50% when needed

Remote Work: Ability to work from home office (partially)

COMPANY OVERVIEW

Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America – one of the nation’s largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged “to go wherever we are needed and do whatever comes to hand”. Their declaration continues to guide Volunteers of America's impact on “Helping America’s most vulnerable”.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts (DEI), we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.

JOB SUMMARY

The SSVF Housing Navigator is responsible for building and maintaining relationships with landlords in the community and assisting veterans enrolled in HUD VASH or co-enrolled in HUD VASH and SSVF in securing and maintaining safe and affordable housing.

RESPONSIBILITIES:

Build and establish working relationships with landlords to assist in locating appropriate housing for veterans experiencing homelessness.
Develop outreach materials and agreements with landlords that will provide rental units to help individuals and families experiencing homelessness access and maintain permanent housing.
Match prospective tenants with appropriate rental housing within the pool of rental units recruited.
Coordinate with both the landlord and prospective tenant to secure appropriate housing.
Maintain landlord relationships and keep a current database of landlord contacts and available properties in the community.
Engages and participates in the HUD VASH case management team.
Participates in HUD VASH bi-weekly Housing Team meeting (occurs every other Tuesday at 9:00 AM via Teams).
Participates in time-limited special projects and initiatives as a subject matter expert and support in the housing process.
Provides housing search services, outreach to Veterans, and evidence-based curriculum to facilitate education in individual and/or group services. This includes transporting Veterans, document gathering, completing paperwork for resources and PHA applications and resolving uncomplicated (non-clinical) issues or barriers to the Veteran securing housing.
Tracks and updates housing outcomes
Assist HUD VASH veterans, co-enrolled HUD VASH-SSVF veterans, and housing case managers with coordination of supportive services to ensure clients maintain permanent housing.
Become active in the housing community to identify housing and conduct tenant and landlord trainings.
Actively participates in regular team meetings for the purpose of program consistency, monitoring, and effectiveness.
Applies best practice models in the service delivery approach.
Participates in community-wide events promoting services.
Complies with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.

EFFECTS ON RESULTS

With the goal of ensuring that stable and safe housing opportunities are provided to Veterans directly at various levels of the housing process,

- Conducting landlord engagement and outreach and
- locating housing and resolving issues that may negatively impact housing maintenance will result in reductions in homelessness and intransience for this population.