Mystery Shopper & Product Reviewer

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Stord is looking for an observant, tech-savvy Mystery Shopper to help us evaluate the end-to-end delivery experience for various brands. In this role, you will receive packages at your home, document the "unboxing" process through high-quality photography (and occasionally video), and upload the data for our analysis.
We need a self-starter who understands that the "details" are the most important part of the job—from the condition of the shipping tape to the placement of the product inside.

Job Overview

Stord is looking for an observant, tech-savvy Mystery Shopper to help us evaluate the end-to-end delivery experience for various brands. In this role, you will receive packages at your home, document the "unboxing" process through high-quality photography (and occasionally video), and upload the data for our analysis.

We need a self-starter who understands that the "details" are the most important part of the job—from the condition of the shipping tape to the placement of the product inside.

Key Responsibilities

• Receive & Document: Accept multiple weekly deliveries and maintain a clear log of arrivals.

• Detailed Photography: Take high-quality, well-lit photos of the package exterior, internal packaging/inserts, and the product itself.

• Unboxing Videos: Occasionally record your unboxing experience to capture the brand's presentation and any potential points of friction.

• Digital Organization: Upload all media to Google Drive in a timely manner, following specific naming conventions for each brand.

Required Qualifications

• Detail-Oriented: You notice the small things—dented corners, missing packing slips, or premium presentation.

• Equipment: Must have a smartphone with a high-quality camera and a well-lit area to take photos/videos.

• Tech Savvy: Professional-level organization skills using Google Drive.

• Capacity: Comfortable receiving and processing dozens of packages per week.

Work Authorization: Must be legally authorized to work in the US for any company.