Customer Service Representative (Consultant)

We’re looking for an outstanding Customer Service Representative (Consultant) to join our growing team. Our product has 30 million teachers and student users. This job is a unique opportunity to make a big positive impact in the education field.

Our mission at Wordwall is to simplify the lives of teachers by providing an easy-to-use platform for creating interactive games and worksheets. We automate the resource design process, allowing educators to focus on delivering engaging content to their students effortlessly. With over 30 interactive templates, Wordwall facilitates dynamic and tailored learning experiences. We are originally a UK-based company, but we have colleagues all across the world and work fully remotely.

Key responsibilities

• Customer support: Assist users in navigating the website, respond promptly to inquiries, and provide support via email 
• Financial queries: Effectively address billing and invoicing inquiries 
• Product improvement: Record and communicate customer feedback to drive continuous improvement 
• Special projects: Coordinate and deliver individual projects such as help center maintenance, teacher training, or product testing

Requirements

• Location: Must be based in the Philippines
• Experience: Minimum of 3 years as an international-facing customer service agent
• Communication: Excellent written and spoken English (C1/C2 level)
• Typing proficiency: Excellent typing skills with a minimum speed of 40 WPM and at least 95% accuracy to manage high-volume email queues
• Technical resourcefulness: Demonstrated ability to troubleshoot and find solutions using internal documentation before escalating
• Remote readiness: Proven ability to work independently. Must have a reliable Internet connection and a suitable home work set-up
• Software skills: Proficient in IT office skills. Experience with helpdesk software (e.g., Zendesk) is required to ensure familiarity and standard helpdesk options
• Flexibility: Willingness to work on a shift basis across different timezones
• Soft skills: Passion for exceptional service, problem-solving, and strong attention to detail

Desirable, but not required

• Prior experience in EdTech or SaaS environment 
• Supervisory or team lead experience 
• Teaching experience 
• Work experience in languages outside your native tongue

Benefits

• Salary: ₱ 28,000 PHP / month
• Fully remote work with a team of passionate education enthusiasts