Key Facts

Remote From:

Fixed term

Senior (5-10 years)

English

Hard Skills

Customer Interaction Management SQL (Programming Language) Business Analysis Data Visualization Cross-Functional Collaboration Data Presentation Analytical Dashboard Presentation Design Use Case Analysis Analytics Mathematical Optimization KPI Management Business Requirements Documentation Client Services Business Support Systems Conversational AI Stakeholder Communications Presentation Training

Other Skills

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Microsoft Excel
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Consulting
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Communication
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Teamwork
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Problem Solving

Netomi

About Netomi

Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further. Warner Bros, Westjet, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results. Doing this all while significantly reducing cost. Netomi is building the first Relationship Operating System and its three main benefits for companies are: - Industry-leading resolution rates (automatically resolves 80% of routine customer service inquiries) - Improved resolution time - Increased customer satisfaction and support quality People love our patented, no-code platform, which works across messaging, chat, email and voice. The platform also understands 100+ languages - ¡Qué bueno! Netomi is based in San Francisco and has offices in Toronto, New York, and India. Want to work from your home office? We have remote options as well! We can't hire fast enough, join this incredible team today!

Company type: Scaleup

Founded: 2018

Company size: 51 - 200

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Job description

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the role

We’re looking for a Senior Business Analyst to bridge business needs and AI-driven solutions, helping optimize customer experience and drive measurable impact.

Responsibilities

Translate business requirements into clear, actionable product and data insights

Analyze customer interaction data to identify trends, gaps, and opportunities

Work closely with product, engineering, and client teams to deliver AI solutions

Define KPIs, track performance, and drive continuous improvement

Create dashboards, reports, and presentations for stakeholders

Support client onboarding, use-case design, and solution optimization

Requirements

5–8 years of experience in business analysis, consulting, or analytics roles

Strong analytical skills with proficiency in SQL, Excel, and data visualization tools

Experience working with customer experience, support, or conversational AI platforms is a plus

Ability to translate complex data into simple insights and recommendations

Strong stakeholder management and communication skills

Fast-paced, problem-solving mindset

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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