Key Facts

Remote From:

Canada

Full time

Senior (5-10 years)

English

Hard Skills

Other Skills

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Non-Verbal Communication
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Analytical Skills
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Multitasking
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Teamwork
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Problem Solving

Netomi

About Netomi

Netomi helps companies deliver higher quality customer experiences at scale with AI. If customer service is not a priority, you don't have to read any further. Warner Bros, Westjet, and HP trust Netomi's AI-first customer service platform to deliver eye-popping results. Doing this all while significantly reducing cost. Netomi is building the first Relationship Operating System and its three main benefits for companies are: - Industry-leading resolution rates (automatically resolves 80% of routine customer service inquiries) - Improved resolution time - Increased customer satisfaction and support quality People love our patented, no-code platform, which works across messaging, chat, email and voice. The platform also understands 100+ languages - ¡Qué bueno! Netomi is based in San Francisco and has offices in Toronto, New York, and India. Want to work from your home office? We have remote options as well! We can't hire fast enough, join this incredible team today!

Company type: Scaleup

Founded: 2018

Company size: 51 - 200

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Job description

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark prompts for enhanced AI performance at Netomi. This role requires expertise in NLP, AI behavior, and customer-specific business rules. You will collaborate with the Customer Success team and data scientists to develop customized, effective AI solutions.

Responsibilities

Prompt Development: Design and refine client-specific prompts, ensuring accuracy and relevance. Define tool descriptions for agentic frameworks to enhance AI interactions.

Optimization & Testing: Improve prompts for clarity and performance, automate testing with scripts, and evaluate LLMs for best-fit solutions.

Evaluation & Benchmarking: Develop evaluation frameworks and benchmark prompts to establish best practices.

Collaboration & Documentation: Work with Customer Success and Data Science teams, maintaining clear documentation on prompt development and optimization.

Research & Innovation: Stay updated on NLP advancements, experiment with new prompting strategies, and refine model-specific adaptations.

Requirements

Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics, or a related field.

Strong understanding of natural language processing (NLP) and machine learning principles.

Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.

Proficiency in programming languages such as Python.

Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).Excellent analytical and problem-solving skills.

Strong written and verbal communication skills.

Ability to work collaboratively in a team environment and manage multiple projects simultaneously.

Nice to Have

Should have a minimum of 5 years of working in data science

Experience with large language models (e.g., GPT-3, GPT-4, Llama3) and their applications.

Knowledge of data visualization tools and techniques.

Background in linguistics or computational linguistics.

Experience with agile development methodologies.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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