Junior TSR (SaaS/IT)

Work Setup: Hybrid at The Sanctum, SM - North EDSA, QC (Once a month onsite)
Start Date: ASAP
Schedule: 9:00PM-6:00AM (Manila) M-F
Equipment: Company Provided

What does a day in the life of a Licensing Specialist like?

• Perform simple to moderate complex configuration of Salesforce records to ensure customers have access to licenses according to their subscription
• Update account settings on platforms aside from Salesforce to supplement standard provisioning processes
• Work closely with Sales & Customer Success teams to answer questions and help with subscription management issues 
• Apply critical thinking skills to identify internal errors, and troubleshoot customer licensing issues. 
• Monitor the Onboarding email inbox and respond with appropriate level of escalation and urgency to the team
• Manage Provisioning Case and Support Request Queues
• Submit tickets to relevant teams for resolution of out of scope issues
• Maintain accurate account information to assist in reporting and process management 

What are the required qualifications for a Licensing Specialist?

• A bachelor’s degree in computer science, information technology, or a related field. Alternatively, earned Short-Course/Degree or Vocational Degree
• 1-2 years Minimum number of years of experience on a similar role or CSR role in IT or SaaS industry
• Experience with cloud-based / SaaS solution technical support (Salesforce.com / Office 365 etc.) is an advantage. 
• Experience as Salesforce end-user or similar CRM tool
• Background in renewal management and/or subscription management role
• Expresses ideas and suggestions in an organized and concise manner. 
• Produces documents that are clear, concise, and grammatically correct.
• Solicits and readily accepts constructive feedback.
• Researches and collects appropriate data points for effective decision-making.  
• Readily makes recommendations and includes necessary documentation and material to support conclusions.
• Supports team decisions to implement changes, suggestions, improvements, and solutions.
• Encourages and supports the exploration and application of best practices
• Eye for detail especially while configuring License records.
• Time-management skills are required, as well as the ability to handle multiple tasks.

Ninja Perks and Benefits

*Full time employees

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space
• Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/7iO7NrQBFYdpQOvQ3whNe

Disclaimer: 

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. 

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

@supportninjajobs