Business Operations Coordinator - REMOTE

Business Operations Coordinator 

This is a fully remote, part time role.

About Us:

Why We’re Different: 

Acliviti doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter. 

We Are: 

• Experts in customer experience delivering operational and technical transformation
• Strategic partners who stay engaged before, during, and after implementation to ensure objectives are achieved
• Boardroom translators - connecting CX vision, technical platforms, and financial value
• Outcome-driven professionals who know 95% of spend is on human capital, not just tech
• Remote-first and cross-functional, with deep expertise across industries

Our Clients Are: 

• Enterprise organizations modernizing their customer engagement ecosystem
• CX, IT, Operations, and Finance leaders seeking true stakeholder alignment
• Teams navigating complex transformation programs with high visibility and high stakes
• Businesses who need business cases, vendor guidance, and enterprise-class execution
• Companies looking to optimize revenue & cost models, reduce friction, and drive customer growth

How We Solve: 

We lead clients through a continuous improvement cycle with three integrated service areas: 

Strategy: We help clients define where they’re going - and how to get there. 

• Customer Experience Design
• Performance Optimization
• Transformation Capabilities

Execution: We lead execution across people, platforms, and processes. 

• Technical Platform & Capabilities
• Operational Management
• Data & Analytics

Managed Solutions & Support: We stay engaged post-launch to ensure long-term success. 

• Operational & Technical Oversight
• Outcome & Expense Management
• Artificial Intelligence & Data Segmentation

Role Overview

The Business Operations Coordinator is responsible for ensuring compliance and efficiency throughout the organization’s internal systems, financial operations, delivery operations, legal processes, and reporting. This role acts cross-functionally, overseeing core business systems and ensuring organizational visibility. 

Delivery Operations 

• Support delivery handoff by validating project details 
• Manage project lifecycle administration, from set-up, monitoring, closure, and archiving
• Support tracking labor allocation, utilization, and time coding accuracy across projects 
• Support resource management and approvals 
• Assist with pricing validation and invoice generation tied to project delivery
• Reconcile transactions across systems to ensure financial data integrity

Systems Administration 

• Act as a systems admin for Smartsheet and Salesforce 
• Ensure data accuracy across systems through regular audits 
• Maintain structured workflows and adherence to standardized processes
• Troubleshoot system issues and resolve data inaccuracies 
• Manage system updates in collaboration with vendors 
• Support new platform adoption by assisting teams with usage and best practices 

Compliance Support 

• Support SOC2 compliance tracking 
• Maintain vendor records and compliance documentation 
• Coordinate with internal teams to ensure compliance requirements are met 
• Identify data discrepancies and proactively correct issues before reporting cycles 

Qualifications 

• 3-5 years in business operations or similar role 
• Strong attention to detail in data validation, auditing, and reconciliation
• Hands on experience with project management tools (experience with Smartsheet strongly preferred)
• Hands on experience with CRM systems with data entry, reporting, and system maintenance(experience with Salesforce)
• Proficiency in Excel, including pivot tables and data analysis
• Working knowledge of finance and accounting tools 
• Experience support AR/AP processes including invoicing and financial data entry 
• Ability to manage multiple deadlines and recurring processes with a high degree of accuracy 
• Strong time management skills
• Excellent communication, organization, and cross-functional coordination skills 
• Experience working in a fast-paced technology forward environment 

Preferred Qualifications

• Experience with SOC2 compliance 
• Experience with SAP Concur
• Experience with forecasting and revenue tracking

You will love our culture if you are: 

• An ambitious intrapreneur who loves building new things.
• Someone that loves technology, process as well as numbers – and all the space in between – to figure out the right balance of features, functionality, and affordability for each client
• Comfortable communicating through a variety of mediums with many different audiences and objectives
• Great at anticipating and solving problems – individually, internally, and for our clients
• An organized self-starter who is always eager to learn something new
• Comfortable adapting to new situations and solving new problems with the pace and occasional ambiguity that occurs in high-growth businesses
• A positive force who enjoys working closely with new people and exploring new ideas
• Driven by seeing your work have a direct impact

ACG has a competitive benefits package including: 

• 100% coverage of employee health care, vision, and dental insurance
• HSA & FSA plans available
• Disability & Voluntary Benefits available
• 401(k) plan with a 4% employer match
• Generous variable comp opportunity
• Work-from-home monthly incentive
• Inclusive remote working environments