Recovery Case Manager, EPRR

Overview:

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability, or veteran status in employment or in the provision of services.

The CWS local Offices work with refugees and immigrants to provide services to communities in need. We are a highly motivated, mission-driven team eager to create a welcoming place for all neighbors. CWS is a fun and supportive organization, with competitive salary and benefits.

About CWS:

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

 

Church World Service works toward a world where everyone has food, a voice, and a safe place to call home. Through humanitarian response and recovery programs, staff assist individuals and families impacted by crisis to rebuild stability and independence.

Purpose:

Provide disaster recovery case management to households impacted by the 2025 Eaton Fire in Los Angeles County. Support families in rebuilding housing, stability, and financial recovery using

trauma‑informed practices.

 

This position is anticipated to be funded through May 2028

Responsibilities:

Responsibilities

• Provide disaster recovery case management services for fire-impacted households, including complex or high-barrier cases.
• Conduct comprehensive in-person, virtual, and phone assessments to evaluate housing, financial, and recovery needs using strengths-based and trauma-informed approaches.
• Develop, implement, and monitor individualized recovery plans in collaboration with participants.
• Determine appropriate financial assistance including rental support and recovery funding resources and referrals.
• Provide housing navigation support to households.
• Identify and address barriers to recovery including documentation, insurance gaps, contractor access, and service eligibility.
• Act as liaison between households and service providers, government agencies, contractors, and nonprofit partners.
• Build and maintain relationships with Long-Term Recovery Groups, community organizations, and recovery partners to expand available resources.
• Assist with outreach to identify disaster-affected households needing services.
• Monitor participant progress and maintain accurate and timely documentation in required databases.
• Travel throughout Los Angeles County to provide in-person services including home and temporary housing visits.
• Participate in response activations including case triage and surge recovery operations.
• Perform other duties as assigned to support disaster response and recovery operations.

Qualifications:

Qualifications

• Experience working with marginalized populations required
• Previous experience with case management or social services preferred
• Strong communication and organization skills, bilingual skills a plus

Education and Experience

• Bachelor’s degree in social work, public health, emergency management, nonprofit management, or related field required; or 4 years of experience in one of these fields may substitute for a bachelor’s degree.
• Minimum 3 years of previous work experience in case management or disaster recovery experience required; advanced experience with complex cases preferred.

Other Skills

• Ability to communicate in a trauma-informed and culturally responsive manner.
• Strong organization, problem-solving, and conflict resolution skills.
• Experience working with diverse and disaster-impacted populations in a respectful and sensitive manner.
• Computer proficiency including Microsoft Office and database systems. Smart Phone applications.
• Ability to work independently and collaboratively.
• Positive, solution-oriented approach under pressure.
• Bilingual preferred but not required.

Special Requirements:

Special Requirements

• Valid driver’s license, reliable transportation, and ability to travel throughout Los Angeles County for field-based services.
• The job will require reference checks, standard criminal background checks, and motor vehicle background checks. 
• Position functions as a mandated reporter.

Work Environment

Hybrid office and field-based position requiring regular home visits, temporary housing site visits, and community partner meetings in disaster-affected areas.

May require participation in emergency response activations.

Benefits : Benefits   CWS offers a competitive benefits package that includes:     - 403 (b) Retirement Plan                                                - Medical, Dental and Vision Insurance                                                   - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)   - 14 Official Holidays   - 12 Sick Days Off (Accrued monthly)                                       - Life Insurance and AD&D                                              - Long Term and Short-Term Disability                                                   - Employee Assistance Program (EAP)                                                  - Health Savings Account                                                - Flexible Spending Accounts  CWS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, genetic information, disability or protected veteran status. Auxiliary aids and services are available upon request to individuals with disabilities.