Manager, Case Management, Remote

      

Lead and manage diverse technical or professional teams to peak effectiveness and efficiency in order to deliver maximum results. Provide leadership and manage corporate, divisional, or departmental projects and solutions. Includes people, process, budget, deliverables and strategic direction.

         

          

Job Duties and Responsibilities

• Build and maintain a high-performing team; select, develop, coach, reward and recognize team members.

• Manage a diverse team of technical or professional staff within operations (e.g. BA, BSA, BPA, underwriting, training, etc.) including recruitment, selection, performance management, development and rewards.

• Manage work distribution, resource management and staffing levels within workgroup.

• Monitor progress toward goals, analyze variances and take corrective action as necessary.

• Develop team goals, priorities and metrics.

• Provide staff with on-going coaching and performance feedback.

• Coordinate the assessment and facilitation of ongoing training.

• Partner with legal and compliance to conduct operations in compliance with pertinent laws and regulations.

• Assist and help to resource corporate, divisional or department projects or operational improvements that deliver improved performance of the operational unit.  Monitor industry and business trends to determine areas of opportunity with a view to improved productivity and/or customer experience.  Lead and/or participate in the execution of such improvements.

• Implement and manage corporate, divisional or department projects and product solution(s) within business area.

• Provide overall business leadership to maintain and improve the integrity and quality of systems, data, and processes in support of enterprise needs.   Provide leadership to identification, definition, and implementation of system changes and enhancements.   Manage and approve appropriate security access.

• Serve as liaison between business units, IT, and projects in the prioritization of work and resourcing needs to provide coordinated and timely service to business partners and users.

Required Job Qualifications

• College degree or equivalent

• 2 years people leadership experience

• Knowledge of financial products preferred

• Professional credentials preferred (e.g. FLMA, ALHC, CLU)

• Strong communication/interpersonal skills with emphasis on customer service, conflict management, teamwork and coaching skills

• Knowledge of TF products

• Systems and project leadership experience desired

• Experience with significantly improving processes and leading change

• Demonstrated ability to maintain an external perspective of emerging management and operations trends

• Experience leading teams through change

• Licensing as appropriate

Decision Making/Impact

• Increased volumes of work that outpace staffing level.   Manager will need to analyze current process and procedures and develop new work methods to get the work done more efficiently with the same level of staff. This will take the manager 3-6 months to develop and execute. Process errors that impact, members and field audiences.   Manager will need to identify level of risk error, analyze data, develop new process to mitigate error risk and implement.  3-12 months.

• Understand end-to-end process implications across organizational boundaries.

              

Pay Transparency

 

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $104,063.00 - $140,793.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.

 

Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.

 

The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.

 

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.

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