Key Facts

Remote From:

Indiana (USA) , New Mexico (USA)

Full time

English

Hard Skills

Clinical Social Work Peer Support Peer Support

Roles & Responsibilities

High school Diploma or GED
Certified Peer Support Worker, Family Peer, Wraparound or Equivalent
Accepted certifications CFPSW, CPSW, and CWF or Equivalent
Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations

Requirements:

Provide remote peer support services to individuals seeking mental health or recovery support
Document interactions, maintain client confidentiality, and adhere to applicable laws and regulations
Collaborate with care teams, supervisors, and community partners to support treatment goals
Assist clients with navigating resources, scheduling appointments, and accessing services and benefits

Protocall Services, Inc.

About Protocall Services, Inc.

ProtoCall Services, Inc. is the nation’s leading third-party provider of specialty clinical call-center services and digital tools to the behavioral health field. Formally established in 1992, ProtoCall’s customers include community behavioral health providers, employee assistance programs, university counseling centers, and managed behavioral health organizations. ProtoCall answers calls on behalf of more than 350 organizations who all look to ProtoCall’s call center services and digital tools to provide a level of access and coverage that they typically could not otherwise afford. ProtoCall employs over 200 of the best and the brightest including at least 85 Masters and Doctorate Level clinicians. ProtoCall regularly receives accolades for our outstanding organizational culture. Most recently receiving the "Top Workplace 2022" award for the state of Oregon.

Company type: SME

Founded: 2018

Company size: 201 - 500

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Job description

Benefits

Medical, dental, life insurance, 401k, STD/LTD and EAP services.
PTO package that earns up to 4 weeks of vacation during your first year.
Company-matched student loan repayment

Educational and Licensing Requirements:

High school Diploma or GED
Certified Peer Support Worker, Family Peer, Wraparound or Equivalent.
Accepted certifications, CFPSW, CPSW, and CWF or Equivalent
Current experience as a peer and willingness to acquire certification in accordance with all applicable laws and regulations.