Director of Delivery

Job Summary

The Director of Delivery is a senior leader responsible for ensuring disciplined, profitable, and high-quality delivery across utility software projects and cloud-based SaaS implementations. This role oversees either (1) Managed Services & Projects for mid-to-large utilities or (2) SmartCity SaaS Implementations for small-to-mid-sized utilities adopting our modernized, modular platform. The Director drives execution excellence, customer satisfaction, operational rigor, and team capability development while partnering closely with the VP of Delivery & Services to shape delivery strategy and ensure scalable, repeatable outcomes. This position requires deep experience in utility software delivery, cloud/SaaS implementation models, and leadership of multidisciplinary technical and project teams.

Essential Job Functions

Solutions & Domain Experience

• Lead end-to-end delivery of utility software projects, including CIS, C2M, field service management, customer experience portals, integrations, and modernization initiatives.
• Oversee SaaS onboarding, configuration, and deployment activities using cloud-delivery best practices.
• Ensure adherence to delivery governance, risk mitigation, schedule management, and contract compliance.
• Maintain compliance with regulatory, security, and operational requirements relevant to utility environments.
• Provide subject-matter expertise on utility operations, technology adoption, and modernization strategies.

Customer Focus

• Serve as a trusted advisor to utility clients, ensuring alignment between delivery outcomes and business goals.
• Oversee smooth transitions from implementation to post-go-live support, including SmartCity-managed services.
• Facilitate executive-level communication, ensuring clarity around expectations, risks, and outcomes.
• Promote a culture of transparency, proactive communication, and continuous improvement.

Sales & Business Development

• Partner with Business Development, Solution Engineering, and Proposals teams to scope opportunities and support pre-sales activities.
• Contribute to solution design, estimation, and proposal development for new projects and managed services agreements.
• Identify expansion opportunities within existing accounts, including additional SmartCity applications or enhancements.
• Provide delivery insights to support pricing strategies, risk assessments, and contract negotiations.

Financial Accountability

• Own financial performance across assigned portfolios, including forecasting, margin management, and cost controls.
• Ensure projects meet budget, schedule, and quality targets while maintaining contractual compliance.
• Develop and manage operating budgets and monitor expenditures to align with organizational financial goals.

Supervisory Requirements

•  Lead and develop teams of Project Managers, Architects, Analysts, Technical Delivery staff, and/or Managed Services personnel.
• Conduct performance reviews, workforce planning, and capability development.
• Foster a high-performance culture grounded in accountability, collaboration, and continuous improvement.

Competencies

• Strategic thinking and the ability to align delivery execution with organizational goals.
• Strong leadership presence with the ability to influence cross-functional teams and executives.
• Excellent communication, negotiation, and conflict-resolution skills.
• Customer-centric mindset with a focus on delivering measurable business value.
• Analytical, data-driven decision-making with comfort using financial and operational metrics.
• Adaptability and resilience in fast-paced, evolving environments.

Skill Requirements

Required Skills

• Proven experience leading the delivery of complex utility software, cloud/SaaS implementations, or enterprise technology programs.
• Strong understanding of project management methodologies, risk management, and delivery governance.
• Expertise in contract interpretation, vendor management, and customer negotiations.
• Ability to manage multi-disciplinary teams across technical, functional, and operational domains.
• Knowledge of ITIL, Agile, or similar frameworks for managed services and cloud delivery.

Desired Skills

• Experience with Oracle C2M, CIS implementations, or utility billing systems.
• Familiarity with SmartCity-type SaaS platforms, customer portals, field service applications, or utility modernization tools.
• Understanding of IRA compliance and utility regulatory environments.
• Experience with cloud technologies (AWS, Azure, GCP) and modern DevOps/CloudOps practices.

Experience Requirements

• 8–12+ years of progressive experience in project delivery, managed services, or cloud/SaaS implementation roles.
• Leadership experience managing delivery teams in technology, utilities, or SaaS environments.
• Prior experience overseeing multi-project portfolios, including staffing, governance, and financial oversight.
• Experience in EPC, utility project execution, or large-scale technology delivery programs is beneficial.

Education Requirements

• Bachelor’s degree in Information Technology, Engineering, Business, Computer Science, or related field.
• Master’s degree preferred but not required.

Certification Requirements

• PMP, PRINCE2, ITIL, or similar delivery/ITSM certifications preferred.
• Cloud certifications (AWS, Azure, GCP) desirable for SaaS-focused delivery.

Travel Requirements 

• Ability to travel 25–50% depending on portfolio needs, including onsite client work, team leadership, and executive meetings.