We are seeking an Application Support Engineer to support a large-scale Facets migration project within the healthcare payer environment. This role is responsible for ensuring the stability, performance, and functionality of application systems by proactively monitoring, troubleshooting issues, and performing root cause analysis. The ideal candidate will play a key role in supporting business operations during and after system migration.
Key Responsibilities:
Monitor application performance and system health to ensure stability and availability
Troubleshoot and resolve application issues, working closely with end users and technical teams
Perform root cause analysis and implement long-term solutions to prevent recurring issues
Support applications during the Facets migration process, including issue resolution and system validation
Collaborate with development, infrastructure, and business teams to address system defects and enhancements
Manage incident tickets, ensuring timely resolution and clear communication with stakeholders
Assist with system testing efforts, including system integration testing (SIT) and user acceptance testing (UAT)
Maintain documentation for incidents, resolutions, and support processes
Support ongoing system improvements and optimization initiatives
Requirements
Required Qualifications:
Experience in application support, production support, or a similar role
Strong troubleshooting and problem-solving skills
Experience performing root cause analysis and resolving complex system issues
Familiarity with ticketing systems and incident management processes
Excellent communication skills, with the ability to work with both technical and non-technical stakeholders
Experience supporting healthcare payer systems or Facets applications
Experience working on system implementations or migration projects
Knowledge of SQL for basic querying and troubleshooting
Familiarity with Agile or hybrid (“Wagile”) environments
Experience supporting high-volume, production-critical systems
