Key Facts

Remote From:

Full time

Entry-level / graduate

English, Greek

Hard Skills

Dispute Management Customer Relationship Management Cross-Functional Collaboration Product Knowledge Customer Centricity Continuous Training Customer Relationship Management Microsoft Dynamics CRM Remote Administration

Other Skills

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Customer Service
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Multitasking
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Detail Oriented
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Self-Motivation
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Problem Solving
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Professionalism
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Communication
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Time Management
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Teamwork
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Proactivity
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Empathy
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Social Skills

Roles & Responsibilities

Fluency in Croatian and English (written and verbal)
Strong communication and interpersonal skills
Previous customer service experience, ideally in the hospitality sector
Proficiency with customer service software and CRM tools

Requirements:

Respond to Croatian-speaking client inquiries via phone, email, and chat
Provide detailed information about hospitality services and offerings
Resolve client concerns efficiently to ensure high customer satisfaction
Maintain accurate records of customer interactions in the CRM system

Job description

Mercier Consultancy is seeking a dedicated Croatian-Speaking Customer Service Representative to join our Hospitality Department, offering the flexibility of remote work based in Greece. In this role, you will be responsible for delivering exceptional support to Croatian-speaking clients, assisting them with inquiries related to our hospitality services and ensuring a seamless customer experience.

Your fluency in Croatian will allow you to effectively communicate and build strong relationships with clients, addressing their needs with professionalism and empathy. If you are passionate about hospitality and customer service and enjoy working remotely, this opportunity is perfect for you.

Responsibilities

Respond to customer inquiries from Croatian-speaking clients via phone, email, and chat
Provide detailed information about our hospitality services and offerings
Efficiently resolve client concerns and ensure high customer satisfaction
Maintain accurate records of customer interactions in the CRM system
Coordinate with internal teams to improve customer experience and service delivery
Participate in training sessions to keep updated on services and customer service best practices
Foster a positive and collaborative remote working environment

Requirements

Fluency in Croation and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
Strong communication and interpersonal skills
Previous experience in customer service, ideally within the hospitality sector
Ability to handle multiple tasks and work effectively in a remote environment
Proficiency with customer service software and CRM tools
Problem-solving mindset with excellent attention to detail
Self-motivated, proactive, and capable of working independently

Benefits