Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

Inbound Calls Customer Complaint Resolution Microsoft Dynamics CRM Ethernet Audio Equipment Microsoft Operating Systems Small Office/Home Office Network Product Knowledge Call Center Experience Online Communication

Other Skills

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Multitasking
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Scheduling
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Customer Service
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Computer Literacy
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Non-Verbal Communication
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Adaptability
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Active Listening
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Time Management
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Reliability
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Problem Solving

Geeks on Site

About Geeks on Site

Geeks on Site provides onsite and remote computer repair and technical support, depending on each customer’s needs. The company’s experienced onsite technicians are available in more than 150 cities nationwide and stand ready to dispatch to homes and businesses within one business day, regardless of the issue at hand. For customers who need urgent assistance, Geeks on Site’s remote service team provides immediate support by phone around the clock. Geeks on Site is a full-spectrum technical support company. For residential users, its onsite computer repair and support services include: software repair, replacement, and troubleshooting; hardware repair, replacement, and troubleshooting; virus, spyware, and adware removal and cleanup; wireless network connection setup and troubleshooting; data recovery and system backup; user training for simple to advanced applications; and much more. Geeks on Site’s training services are designed for customers of all skill levels who wish to become more adept with technology. These services encompass a wide range of topics and applications, from courses on Windows updates; primers on various Microsoft Office suite applications and functions; and social media use and best practices. Geeks on Site’s business technology experts help small business owners and IT professionals with a wide range of IT-related matters as well, including: wireless router and firewall configuration; data backup and recovery solutions; server installs, and more. Geeks on Site also offers monthly maintenance plans that help individual and business customers maintain safe, efficient computer systems for years running. For a low fixed rate, each monthly plan includes unlimited phone support; remote preventive maintenance services and tutorials; expedited dispatch for issues that can’t be addressed remotely; and support for peripheral equipment such as printers and scanners. We will fix your computer today! Call us 24/7 at (800) 963-6713

Founded: 2018

Company size: 201 - 500

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Job description

About Us

Responsive Answering Service provides contact center and answering services to businesses across the United States.

We act as an extension of our clients’ operations—integrating seamlessly with their systems, workflows, and brand voice. Our distributed teams enable flexible, scalable coverage while maintaining a strong focus on service quality, reliability, and performance.

Job Overview

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, remote work environment? Responsive Answering is seeking a dedicated and customer-focused Customer Service Representative to join the team.

This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills.

Responsibilities

Manage high call volumes from inbound phone traffic.
Follow company policies and procedures to handle calls efficiently and professionally.
Achieve member engagement targets by adhering to departmental guidelines.
Respond to customer complaints and resolve issues following company standards.
Multitask across several applications in a fast-paced environment.
Demonstrate excellent verbal and written communication skills.

Requirements

High school diploma or GED.
Customer Representative experience preferred but not required.
Computer literacy and experience with CRM systems.
Windows computer and headset (Computer specifications: CPU: Intel Core i3/i5 or equivalent to AMD Ryzen 3 or 5 RAM: 8GB expandible up to 16GB, OS: Windows 10 - 11, Storage: 250/500GB (Preferably SSD) Able to connect to ethernet.
Energy and Internet stability (At least 50Mbps internet speed)
Ability to work a fixed full-time schedule with reliability. (Evening and weekends are required. Split shift may be a possibility)
Ability to pass background check

Benefits