Senior Product Manager - Billing

The Senior Product Manager – Billing owns the product strategy and delivery for one of the most commercially critical areas in the ENSEK platform: generating an accurate, timely and compliant bill. Billing is where the entire upstream value chain of metering, market operations, tariffs, and pricing converges into a single moment of truth for every energy customer.

For Energy suppliers (ENSEK Customers), billing accuracy is not a hygiene factor, it is a direct driver of customer retention and satisfaction. An inaccurate bill is one of the highest-friction moments in the energy customer relationship: it generates calls, complaints, and churn, and it erodes the trust that suppliers spend significant resource to build. You will own the product capability that sits at the centre of that commercial reality and understand that getting the bill right is not just an operational outcome, but a competitive one.

This is an exciting innovative area. The energy billing landscape is also undergoing significant structural change driven by emerging revenue streams including Smart Export Guarantee (SEG), Demand Side Response (DSR), Vehicle-to-Grid (V2G) schemes as well as some legacy obligations like Feed-in Tariff (FiT). Strong candidates will bring financial domain depth, understanding areas such as invoicing, adjustments, and reconciliation at an enterprise ERP billing level, alongside sharp instincts for product strategy in a complex B2B SaaS environment.

Key accountabilities and responsibilities:

• Own the product vision and roadmap for the Billing domain, spanning bill calculation, adjustments, and emerging flexible energy revenue streams.

• Work with senior stakeholders, industry and customers to translate operational billing requirements into a clear and prioritised product strategy.

• Identify and lead the product response to billing-related regulatory change.

• Partner closely with other areas to ensure settlement and metering data, half-hourly flows, tariffs, and industry reconciliation all feed accurately into billing calculations.

• Lead product thinking on how we handle complex and evolving billing scenarios e.g. multi-directional energy flows, export payments, flexibility market rewards, and time-of-use.

• Identify opportunities where AI and automation can improve billing accuracy and reduce exception handling.

• Monitor industry developments in DSR, V2G, heat pump tariffs, and smart charging developing a forward-looking billing product position for each.

• Support client SLA obligations, audit requirements, and regulatory reporting in the billing area.

• Maintain a prioritised, well-reasoned backlog ensuring your engineering team always has clear context on what they are building and why.

• Use data, experimentation, and AI tooling to drive continuous improvement in billing accuracy, exception rates, and customer-facing output quality.

• Apply strong ERP financial management principles to the billing domain.

• Represent the Billing domain in cross-functional planning forums while managing dependencies with Market Operations, Metering, Tariffs, Statements, Payments, Debt/Collections, & Platform.

• Coach and support other Product Managers raising the standard of product thinking and delivery.

Key outcomes:

• A billing domain where accuracy, auditability, and on-time invoice generation are measurably improved - reducing exceptions, manual interventions, and client escalations.