Enterprise Support Specialist

👋 Who are we?

Nordhealth (OB:NORDH) is the leading provider of cloud-based Practice Information Management Software (PIMS) to veterinary and therapy professionals.

Over the last three years, we have grown our Annual Recurring Revenue (ARR) and team size by almost 10x. Today, more than 30,000 therapy and veterinary professionals use our software everyday to help treat over 20 million patients annually across 35+ countries. It’s been an exciting growth journey so far and we are just getting started. Our mission is to enable healthcare professionals to deliver better patient care through software, with a goal to help serve over 200 million patients by 2030. In support of this growth mission, in May 2021, Nordhealth raised €120M through a public-listing on Euronext Growth Oslo stock exchange.

Nordhealth is a remote-first company, headquartered in Helsinki, Finland. Our 430+ employees work either remotely or from offices/collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in North America and Europe, with clients in the US, UK, Spain and many others. For more information, visit our company’s website at www.nordhealth.com

About the role

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

We’re looking for a customer-focused Customer Support Specialist (mainly Live Chat) to join our team on a 12-month fixed-term contract. In this role, you’ll primarily support our veterinary customers, helping them resolve issues and get the most from our Practice Management System, Provet.

You have a passion for problem-solving, investigating and diagnosing non-technical issues, and delivering a high standard of customer experience.

A veterinary background (e.g. RVN or similar) would be a strong advantage, helping you better understand our customers and their day-to-day challenges 🚀

This role will initially follow UK business hours (Monday to Friday, 9am–5pm)

Your key responsibilities include:

• Providing 1st line, non-technical support in a professional, friendly, and efficient manner

• Supporting veterinary customers, ensuring a high standard of service and responsiveness

• Logging and managing all interactions accurately

• Keeping customers informed and updated on progress throughout their queries

• Carrying out initial troubleshooting and gathering detailed information to fully understand issues

• Collaborating with internal teams, including technical support, to ensure timely resolution

• Developing strong product knowledge to confidently guide customers and recommend best practices
  

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company. In addition, our humble wishlist includes:

• Experience in a customer service or support role, ideally in a fast-paced environment

• Confidence in handling live chat as a primary communication channel

• A veterinary background (e.g. RVN) is highly desirable but not mandatory

• Strong communication skills with a clear and supportive approach

• A customer-first mindset with a proactive attitude

• Good organisational skills and ability to follow processes accurately

• Interest in technology and willingness to learn new systems
  

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

• Competitive compensation and benefits

• Learning and professional growth opportunities

• The tools you need, and enjoy using

• Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person. 

Recruitment Fraud Alert

Nordhealth only communicates with candidates through our Applicant Tracking System (Teamtailor: @ finnishnetsolutions.teamtailor-mail.com) or via official @nordhealth.com emails (e.g. name.surname@nordhealth.com or careers@nordhealth.com). We post roles only on our Careers page, LinkedIn, and trusted job boards. Contact from any other source should be considered suspicious. If you are contacted by someone claiming to represent Nordhealth and you are unsure of their legitimacy, please contact us directly at careers@nordhealth.com. Your safety and trust are very important to us!