Customer Support Specialist

👋 Who are we?

Nordhealth’s mission is to build software that improves the daily lives of healthcare professionals. We build software that empowers veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products are used daily by over 50,000 professionals in clinics and hospitals across 30+ countries. We excel with 20+ years of experience in healthcare and veterinary software.

We understand that talent comes from everywhere and anywhere. The greater our diversity, the better the products we deliver. That’s why we are a remote-first company, headquartered in Helsinki, Finland, with all 400+ employees working either remotely or from collaboration hubs. While our market presence is currently strongest in the Nordics, our customer base is rapidly growing in our other markets too, especially in Europe and North America (more at our website nordhealth.com.)

About the role

We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

We’re now looking for a Customer Support Specialist to support our growth and join our Norwegian Customer Support team! This is a fixed contract for 1 year.

The purpose of this role is to provide great customer support and improve the user experience for Physica and PsykBase users. You'll will be responsible for handling customer inquiries via Intercom, creating valuable support content and collaborating with internal teams to improve our support team. This role is critical to ensure we can deliver world-class support in line with our company goals.
By resolving customer issues, producing effective support materials and working closely with other departments, this role will be a key part of upholding high customer support standards, strengthening customer relationships and contributing to the company's growth and success in the market. 🚀

Your key responsibilities include:

• Customer Satisfaction: Providing responsive and helpful support to resolve issues and boost user satisfaction.

• Continuous Improvement: Analyzing user interactions and feedback to find opportunities for system improvements and optimizations.

• Customer Service: Respond to inquiries via phone, email and our built-in messaging system.

What will help you to be successful in this role?

Ideally, you have already gained some experience from working in a fast growing, global SaaS company.

In addition, our humble wishlist would be that you:

• Have strong Norwegian and English skills (both oral and written) - knowledge of other Scandinavian languages is a plus.

• Have experience in similar roles – this is an advantage but not a requirement.

• Are service-oriented with a positive attitude and a “can-do” approach.

• Work in a structured, independent, and detail-oriented manner.

• Are a team player who is willing to help out wherever needed.

• Think creatively and loves finding innovative solutions.

• Have technical flair and thrives in a digital context.

• Are able to work independently with strong time management and organizational skills.

What’s in it for you?

At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment. 🌎

In addition, we offer:

• The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare

• Competitive compensation and benefits

• A fixed contract for 1 year

• Learning and professional growth opportunities

• The tools you need, and enjoy using

• Frequent company events and talented colleagues from around the world

If you enjoy working in a fast-growing and international environment with the possibility to make an impact, this might be the perfect job for you. Apply now! We'll fill the position as soon as we find the right person.

Recruitment Fraud Alert

Nordhealth only communicates with candidates through our Applicant Tracking System (Teamtailor: @ finnishnetsolutions.teamtailor-mail.com) or via official @nordhealth.com emails (e.g. name.surname@nordhealth.com or careers@nordhealth.com). We post roles only on our Careers page, LinkedIn, and trusted job boards. Contact from any other source should be considered suspicious. If you are contacted by someone claiming to represent Nordhealth and you are unsure of their legitimacy, please contact us directly at careers@nordhealth.com. Your safety and trust are very important to us!