Programs Support Officer

Scope of role: 

• Support the preparation, planning, delivery and reporting of programs, according to the delivery schedule / calendar 
  
• Work with Program Manager/Director to liaise with key external stakeholders (including university and industry partners) to support program delivery, including student recruitment, program logistics and technical support and reporting 
  
• Provide support on technical configuration and testing requirements 
  
• Support and execute on the administrative requirements of program delivery (for example but not limited to, community management, participant support through multiple channels, managing workflows and documents, facilitating workshops) 
  
• Program monitoring, evaluation and reporting  
  

Program Delivery and Coordination 80% 

• Support of program delivery, including planning, preparation, delivery and reporting. 
  
• Coordination and maintenance of project delivery of assigned Programs and allocation of work across all delivery requirements for each program delivered by the Team. 
  
• Manage and maintain duties in the Programs Calendar and Asana project lists across all programs and ensure all tasks and projects are on track and delivered as per the schedule. 
  
• Liaising with Universities and coordinating all requirements post-sale from student recruitment, support and program reporting with allocated stakeholders (ie Careers team) 
  
• Lead Mentor recruitment and engagement for Micro Projects. 
  
• Collaborating with relevant staff and ensuring configuration and UAT is completed for all programs. 
  
• Liaising with the Projects team to ensure all Clients/Projects engaged, confirmed and ready for program launches 
  
•  Lead and manage all venues and facilitation requirements in place for program launches 
  
• Program Coordination including program support, interventions, tech requirements and successful execution for Programs to a high standard. 
  
• Engagement and bug reporting with the tech team, along with continuous product improvement feedback. 
  
• Report weekly to Programs team updates and status, flagging key issues re resource needs. 
  
• Continuous improvement of program delivery / efficiency and scale 
  

Continuous Improvement & Other Projects 20% 

• Work collaboratively with Programs, Design, CS and Tech Team to ensure quality delivery of experience, and oversees continual program learning and process improvements are implemented at business scale. 
  
• Involvement in Customer Success projects as required. Ie Job Smart 
  
• A Sys-Admin Power user managing technical requirements, and training of others (internally and externally). 
  
• Special Projects. 
  
• Learning Design or Social Media & Promotional videos