Trip Support Specialist

Location: Remote – Texas

World Fuel is seeking a highly organized and service‑focused Trip Support Specialist to support day‑to‑day international trip operations. In this role, you will partner with new and existing customers to coordinate all aspects of trip support, deliver exceptional service, and represent World Fuel’s full suite of Trip Support products. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast‑paced, 24/7 aviation operations environment.

Key Responsibilities

Operational Support

• Coordinate daily trip operations including:
  • Ground handling, permits, slots, flight following, hotel and transportation arrangements
  • Customs support: CANPASS submissions, Border Overflight Exemptions, and other customs services
• Build and maintain trip details in the Falcon system
• Prepare and enter Trip Cost Estimates
• Assist with fuel quotes and arrangements after business hours
• Ensure quality assurance for all assigned trips
• Participate in the operations communications rotation, responding to:
  • Phone calls
  • Emails
  • Faxes
  • SITA/AFTN messages
• Maintain strong knowledge of all Trip Support products and effectively communicate them to customers

Customer Relationship Management

• Serve as the primary point of contact and Account Executive for assigned Trip Support accounts
• Build, strengthen, and maintain customer relationships
• Deliver timely, accurate communication and high‑quality service
• Provide expert-level trip operations support and consultation

Additional Responsibilities

• Provide backup support for Flight Planners and/or Meteorologists (if qualified)
• Support additional operational services as needed
• Monitor communication after hours and weekends during storefront operations
• Collaborate with colleagues to support shared goals
• Perform other duties as assigned by the Sr. Director, Global Operations
• Work hours based on operational needs, including nights, weekends, and holidays (24/7 environment)

Required Knowledge & Skills

• Confidence, diplomacy, and professionalism in customer interactions
• Strong problem‑solving skills and ability to resolve sensitive issues
• Ability to perform calmly and effectively under pressure
• Strong cross‑department collaboration and communication skills
• Advanced proficiency in Microsoft Office applications
• Ability to work independently with minimal supervision
• Willingness to work across rotating shifts, including nights, weekends, and holidays

Education & Experience

• Bachelor’s degree highly preferred (or equivalent aviation experience)
• 5–10 years of experience in the aviation industry preferred
• Proven customer service and account management success
• High attention to detail and operational accuracy
• Strong understanding of aviation operational processes, systems, and trip support service