Organized Retail Crime Specialist

Role Specific Information

Job Description

About the Role

As Organized Retail Crime Specialist, you will support stores and corporate partners in investigating and resolving Organized Retail Crime (ORC) cases. You will leverage all investigative tools, limit Kohl’s exposure to ORC theft and fraud, seek out and investigate all ORC activity and conduct investigations consistent with Kohl’s policies and guidelines.

What You’ll Do

• Partner with law enforcement agencies to prosecute ORC activity within the assigned area

• Develop and create professional case documents to support the prosecution

• Analyze all investigative data involved with ORC groups, become a content expert and assume responsibility as the primary investigator on large-scale, complex or violent cases

• Work with the field Loss Prevention (LP) team and provide communication and awareness to ORC in the market

• Guide store LP teams on investigative plans

• Attend ORCA and ORC-related meetings and court proceedings as required 

• Hold ORC meetings with field leadership and ROC investigators

• Present regular updates to senior leadership on investigative trends and case updates

• Participate in the development of training materials and conduct training for the field partners

• Support ROC service calls 

• Additional tasks may be assigned

What Skills You Have

Required

• Excellent written and verbal communication skills

• High School diploma or equivalent 

• Strong attention to detail

• Excellent time management and prioritization skills

Preferred

• Experience in shoplifting apprehensions, fraud investigations and retail store operations

• Working knowledge of Microsoft and Google applications

• Prior retail Loss Prevention experience 

• Ability to analyze and interpret data and summarize results

• Ability to work a flexible schedule, including nights and weekends as needed

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

• Ability to perform the accountabilities listed in the “What You’ll Do” Section

• Ability to comply with dress code requirements

• Basic math and reading skills, legible handwriting, and basic computer operation

• Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company

• Ability to learn and comply with all company policies, procedures, standards and guidelines

• Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel

• Ability to work as part of a team and interact effectively and appropriately with others

• Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes

• Ability to satisfactorily complete company training programs

• Ability to use a personal computer for tasks such as communicating, preparing reports, etc.

• Ability to plan, prioritize and monitor activities across business units

• Ability to complete or oversee the completion of assigned projects in a timely manner