Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Account Management Retail Channels Campaign Management Cross-Selling Customer Retention Project Management Audience Segmentation Data Presentation Customer Success Management Campaign Management +14 more

Other Skills

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Relationship Building
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Calmness Under Pressure
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Communication
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Multitasking
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Time Management
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Teamwork
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Prioritization
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Willingness To Learn
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Computer Literacy
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Punctuality
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Problem Solving

Roles & Responsibilities

2-5 years of experience in account management, client success management, digital advertising, or performance marketing, ideally within a retail media, eCommerce or online media environment
Strong ability to interpret data and create supportive narratives
Proven ability to build strong internal relationships with sales, merchant teams, and operations functions
Bachelor’s degree in Marketing, Advertising, Business or related field

Requirements:

Own day-to-day client relationships and manage the end-to-end campaign lifecycle—from planning and setup to execution, post-campaign reporting, and ongoing client touchpoints.
Collaborate with internal teams (sales, analytics, product, ad ops) to deliver seamless campaign execution, drive client satisfaction, and identify upsell opportunities with the sales team.
Monitor campaign performance, provide actionable insights to maximize ROIC, and deliver regular performance reviews and business updates while flagging churn risks early.
Utilize internal tools and ad tech platforms (DSPs, SSPs, etc.) to manage campaigns and measure results; maintain expertise on Kohl’s Media Network ad products and provide market/client feedback to inform product development.

Kohl's

Retail (Super / Hypermarket)

About Kohl's

At Kohl’s, our mission is to inspire and empower families to lead fulfilled lives. And there’s no more rewarding job than that. It’s not just about selling things; it’s about letting customers know that the things that make their lives better are within their reach. WHO WE ARE Kohl’s is proud of be a member of the community. And being a part of a community means we have responsibilities to fulfill. We meet these responsibilities in various ways, starting with providing investors with accurate, timely and helpful information about our company. We focus a lot of time, energy and money on giving back to our communities through our many Kohl’s Cares programs, including our Kohl’s Volunteer Program for eligible nonprofit organizations. We also believe being a responsible member of a community means protecting and conserving the environment by seeking innovative solutions that encourage long-term stability. Responsibility to our investors, communities and environment—it’s all a part of what makes us Kohl’s.

Company type: XLarge

Industry: Retail (Super / Hypermarket)

Founded: 2018

Company size: 10001

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Job description

Role Specific Information

Job Description

This position can be remote; however, if you reside near our offices in Menomonee Falls, WI, or New York City, NY, we request that you work onsite from Monday through Thursday, with the option to work remotely on Fridays.

About the Role

In this role, you will serve as the primary point of contact for a portfolio of vendors, their agency partners and the merchants, helping them plan, execute, and optimize media campaigns across our retail media platforms. You’ll work closely with cross-functional teams, including sales, ad operations, analytics, and product, to ensure client success and revenue growth.

What You’ll Do

Own day-to-day client relationships, acting as a trusted advisor for the category of accounts in partnership with the sales lead/sales manager
Work closely with internal teams (sales, analytics, product, ad ops) to deliver seamless execution and drive client satisfaction
Manage end-to-end campaign lifecycle, from planning, campaign set-up, execution, post-campaign reporting and client touchpoints in between
The Account Manager will be responsible for achieving upselling and cross-selling targets and working with the sales team to foster and grow existing vendor partnerships
Monitor campaign performance, proactively identify opportunities for improvement and provide actionable insights to maximize ROI
Collaborate with clients on campaign strategy aligned to their goals, using first-party retail data and audience segmentation
Deliver regular campaign performance reviews and business updates to clients, highlighting successes, learnings and growth opportunities
Identify upsell/cross-sell opportunities and support renewal discussions in collaboration with the category sales lead
Utilize internal tools and ad tech platforms (DSPs, SSPs, etc.) to manage campaigns and measure results
Provide client and market feedback to help inform product development and innovation within the retail media network
Maintain an expertise in media ad products available across Kohl’s Media Network
Identify any business churn risks as early as possible and devise action plans to minimize risk
Additional tasks may be assigned

What Skills You Have

Required

2–5 years of experience in account management, client success management, digital advertising, or performance marketing, ideally within a retail media, eCommerce or online media environment
Strong ability to interpret data and create supportive narratives
Proven ability to build strong internal relationships with sales, merchant teams, and operations functions
Bachelor’s degree in Marketing, Advertising, Business or related field

Essential Functions

The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

Ability to perform the accountabilities listed in the “What You’ll Do” Section
Ability to maintain prompt and regular attendance as set by the company
Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week
Ability to comply with dress code requirements
Ability to learn and comply with all company policies, procedures, standards and guidelines
Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel
Ability to work as part of a team and interact effectively and appropriately with others
Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
Ability to satisfactorily complete company training programs
Perform work in accordance with the Physical/Cognitive Requirements section

Physical/Cognitive Requirements

Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
Ability to plan, prioritize and monitor activities across business units
Ability to complete or oversee the completion of assigned projects in a timely manner
Ability to comply with health and safety standards