E-commerce Manager

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a growing organization focused on scaling its online retail presence through strong digital operations, optimized customer experiences, and data-driven decision-making. They are investing in building a high-performing e-commerce function to improve conversion rates, streamline operations, and drive sustained revenue growth.

Location

Fully remote | 9 AM - 5 PM EST

Role Overview

The E-commerce Manager will lead day-to-day online retail operations, including website management, merchandising, optimization, and overall digital customer experience. This is a hands-on role requiring strong expertise in Shopify, UX/UI optimization, and the ability to manage remote teams while driving performance and growth.

Key Responsibilities

E-commerce Operations & Website Management

• Manage day-to-day e-commerce operations, including site maintenance, product launches, and promotional campaigns

• Oversee product catalog management, content updates, and overall site functionality

Website Merchandising & Optimization

• Develop and execute website merchandising strategies to maximize conversion rates and revenue

• Leverage tools such as Fast Simon, Bloomreach, or Searchspring for search optimization, personalization, and merchandising automation

UX/UI & Conversion Rate Optimization

• Optimize user experience (UX) and interface design (UI) through A/B testing, customer research, and data analysis

• Use tools like Hotjar or Microsoft Clarity to analyze user behavior and identify opportunities for improvement

Analytics & Performance Tracking

• Monitor site performance metrics using tools like Google Analytics

• Implement data-driven improvements to enhance user experience and drive revenue growth

Team & Project Management

• Manage and coordinate a remote team of content and website producers

• Oversee cross-functional projects while maintaining organized workflows and prioritization

Technical & SEO Collaboration

• Ensure the website follows SEO best practices and identify opportunities for improvement

• Collaborate with teams to implement enhancements and improve overall site performance

Qualifications

Experience

• 3+ years of experience in e-commerce management or similar roles

• Proven track record of driving online revenue growth and improving conversion rates

• Strong hands-on experience with Shopify

Skills

• Experience with merchandising tools such as Fast Simon, Bloomreach, or Searchspring

• Strong understanding of UX/UI principles and e-commerce best practices

• Proficiency in Google Analytics and data-driven decision-making

• Knowledge of HTML/CSS and SEO best practices

• Familiarity with tools like Hotjar, Microsoft Clarity, or similar heatmapping tools

• Experience with Klaviyo or similar email marketing platforms (nice to have)

• Highly organized with strong project management skills

• Ability to manage multiple priorities in a fast-paced environment

• Strong analytical mindset with attention to detail

• Customer-centric approach with a focus on improving user experience

What Success Looks Like

• Improved conversion rates and sustained online revenue growth

• Smooth execution of website updates, product launches, and campaigns

• Optimized user experience leading to increased engagement and reduced drop-off rates

• Efficient management of remote teams and project workflows

• Consistent use of data-driven insights to improve website performance

Opportunity

This is a high-impact opportunity to take ownership of a growing e-commerce operation and directly influence both revenue and customer experience. You will play a key role in optimizing digital performance, scaling operations, and driving measurable growth within a fast-paced environment.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets