Overview
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The Credits Supervisor – RCM provides staff supervision and support to team leads and credits associates. Compiles and produces daily, weekly, and monthly reports to management as requested.
At this time, US Anesthesia Partners does not hire candidates residing in California, Hawaii, or Alaska.
The base pay estimate for this role is $55,300 - $88,400 annually. The final offer will depend on the skills, experience, and qualifications of the selected candidate. This range is for base pay only and does not include bonuses or other compensation. This position is eligible for an annual bonus. Bonuses are not guaranteed and are awarded based on company and individual performance.
Job Highlights
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ESSENTIAL DUTIES AND RESPONSIBILITIES: (The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation)
- Creates trend and analysis reports; creates and works reporting to assist the manager with research and reconciliation.
- Regularly tracks and monitors productivity and accuracy of staff members. Works with team leads to ensure ongoing follow-up and communication with each employee occurs to make them aware of the standards of performance expectations (audit process). Maintains reports with daily, weekly, monthly, and YTD data. Incorporates data into the annual performance review process and quarterly bonus calculations. Performs counseling, as necessary.
- Ensures accurate and efficient review and resolution of credit balances.
- Provides training and on-going education for all staff members as well as assists with annual reviews, in conjunction with credits manager and team leads.
- Works with Human Resources staff on recruiting and interviews with prospective employees.
- Encourages employees to improve their skills and expand their expertise.
- Assists credits specialists with difficult situations regarding workflow, policies, and daily job functions of the department.
- Ensures all USAP compliance expectations are enforced.
- Firm understanding of Government and commercial refund requirements and correspondence/refund requests.
- Identifies and helps develop strategies to resolve problems impacting an efficient revenue cycle.
- Enforces company policies as well as rules and guidelines of the department.
- Participates in efforts to develop and refine pathways (in partnership with education and training teams) that will be used across USAP regional billing offices.
- Acts as an effective liaison with management and staff in other departments as needed to address problem areas and assist with resolutions.
- Maintains HIPAA compliance.
- Delegates work as necessary to stay current with priority tasks.
- Performs other duties as assigned.
Qualifications
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KNOWLEDGE/SKILLS/ABILITIES (KSAs):
- High school diploma is required. Associate or bachelor’s degree in a business or health related field is highly preferred.
- Minimum of 2 years’ experience in an anesthesia or clinical pain setting preferred, but related experience will be considered.
- Minimum of 3-5 years prior supervisory experience in medical billing and collections is preferred.
- Excellent verbal and written skills.
- Ability to prioritize work.
- Strong analytical skills: ability to gather, analyze, and report on information from multiple sources (i.e., Billing System, Power Bi).
- Skilled in calculating charges, payments and adjustments per established guidelines.
- In-depth knowledge of patient accounting systems and the ability to adapt prior knowledge to current software.
- In-depth knowledge of financial class and payer setups.
- Strong knowledge of EOB’s and adjustment codes.
- Must have strong computer skills with knowledge of Microsoft Office products.
- Must have a pleasant disposition and high tolerance level for diverse views and opinions.
- Ability to work independently with minimal supervision and with the staff.
- Ability to motivate diverse personalities within the departments.
- Ability to organize and manage projects within specified parameters.
- Ability to work in a fast paced environment.
- Ability to read, write, and speak English.
*The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Occasional Standing
- Occasional Walking
- Frequent Sitting
- Frequent hand, finger movement
- Use office equipment (in office or remote)
- Communicate verbally and in writing
US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
