Account Manager II

About Blackhawk Network:

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

 

This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule.

Overview:

This person will be responsible for supporting initiatives for Blackhawk’s Content Partners that will result in revenue and profitability growth as well as deeper relationships. The successful candidate should be a team player who can work closely with Business Development, Distribution Sales, Product Management, Marketing, Operations, IT and Legal.  

 

The successful candidate will be a self-starter who is a hands-on, results-oriented leader with the ability to learn quickly and work in a fast-pace environment. Most importantly, this individual will have an unbridled enthusiasm for the challenges and rewards of relationship management/client retention.

Responsibilities:

• Program Management
  • Primarily Manage and Support Tier 3-4 accounts and be responsible for achieving plan numbers for assigned portfolio
  • Support SRM on day-to-day operations of Tier 2 accounts and ensure cross-functional teams are accountable and driving results withing expected SLAs
  • Responsible for effective client relationship management by proactively communicating with clients, identifying and prioritizing client issues/concerns; coordinating with appropriate internal departments to provide response and/or solutions.  Acting as the central point of contact for ongoing program management needs ensure a high level of client satisfaction with Blackhawk products and services.
  • Ensure that the company is maintaining a highly responsive customer approach that delivers extraordinary service and quality
• Retention and Penetration
  • Work cross-functionally to execute on individual client strategies to identify opportunities for increased retention and penetration.  Develop and present client partnership reviews, Voice of the Customer Surveys and monthly contact strategies on an ongoing basis
  • Work with content partners in developing and executing strategy, objectives and project plans to enable the partners to maximize growth and revenue opportunities
  • Conduct periodic account reviews, proactively outreach to existing customers to help drive business goals.
• Inventory Management
  • Work closely with the Inventory Control team to manage client inventory and program renewals, working with the client on forecast and providing updates to internal Production team members.  This requires independent decision making utilizing past and projected order history with the objective of balancing inventory quantity to ensure order fulfillment without creating excess inventory/cost.
• Compliance
  • Manage compliance process and procedures to ensure Client Due Diligence (CDD) and Payment Card Industry (PCI) data collection and data handling procedures are followed.  For CDD, this includes the collection of client or Authorized Reseller information, interacting with Risk on the data collection process and procedures as well as communicating the requirements to clients and Authorized Resellers.  For PCI, managing the compliance of PCI standards by adhering to all corporate policies and communicating PCI guidelines to our clients as it relates to card account information.
• Subject Matter Expertise/Special Projects
  • Provide Account Management subject matter expertise to cross functional teams with regard to ongoing system enhancements, product launches and projects, as appropriate.

Qualifications:

• Bachelors degree required or equivalent combination of experience and training
• 2+ years proven success in client / account management / sales environment.
• Proven experience in diverse internal systems and system processing and problem resolution
• Excellent verbal, written and presentation skills
• Excellent interpersonal skills to manage client relationships
• Self-directed with strong analytical, project management skills
• Strong technical and organizational skills
• Proficient in MS Office suite of products
• Some travel required

Benefits:

Salary Range for all U.S. Residents (excluding Alaska, North Dakota, South Dakota): $65,000.00 to $75,000.00.

 

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2026, sick pay accrual according to state law, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

EEO Statement:

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.