Key Facts

Remote From:

Full time

English

Hard Skills

Flood Insurance Vehicle Insurance Underwriting Property Insurance Marine Insurance Reinsurance Builder's Risk Insurance Property Insurance Escalation Procedures Database Software Inbound Calls Call Center Experience Customer Centricity

Other Skills

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Microsoft Excel
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Word Processing
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Customer Service
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Client Confidentiality
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Teamwork

Brown & Brown Insurance

Insurance

About Brown & Brown Insurance

Brown & Brown Insurance delivers risk management solutions to help protect and preserve what our customers value most. Our three business segments—Retail, Programs and Wholesale Brokerage—offer a wide range of insurance solutions to businesses and individuals. We are one of the insurance industry’s most powerful and influential leaders, with a strong, deeply rooted cultural foundation built on integrity, innovation, superior capabilities and discipline. The Power of WE ignites our performance, and while diverse and varied in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. Brown & Brown is proud to be certified as a Great Place to Work®, and we are always actively looking for talented teammates who embrace our culture to join our winning team. Find us on the NYSE as BRO.

Company type: XLarge

Industry: Insurance

Founded: 2018

Company size: 10001

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Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Personal Lines Customers Service Representative to join our growing team!

*MUST have experience working with clients in FL, GA or NC.

*Must have an active license in at least one of the following states:

Florida - 2-20 or
2044

The Personal Lines Customers Service Representative will be responsible for taking incoming calls from our customer base and addressing customer issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

Licenses and Certifications:

2-20 or 2044 License REQUIRED
Experience in FL, GA or SC
Knowledgeable in Auto, Home, Flood, Condo, Inland Marine/Jewelry, Builders Risk, Reinsurance

Skills & Experience to Be Successful:

Minimum two years’ experience in a customer service role

Ability to maintain a high level of confidentiality

Ability to work well in a team environment

Advanced knowledge of Word Processing software; Spreadsheet software and Database software
Call-Center experience preferred

Pay Range

$19 - $27 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

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