Operations Training Manager, Training-Canada

Build a Bigger, Better, Bolder Future

Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact.

Your Mission:

Supports company by ensuring proper implementation of all training programs in the assigned region as well as in other regions as necessary.  Effectively manages the existing training programs and assists in creating new programs/classes as necessary.  Manages and tracks training curriculum for store managers.  Implements certified training store and certified trainer programs in respective markets.  Assists in the development of new franchisee training for newly signed franchisees.  Communicates changes in operational policy and procedures to all necessary parties.  Assists operation colleagues as necessary.

How You'll Make an Impact:

• Conducts needs analysis and determines short and long term training needs for regional markets.  Assists in providing cost/benefit analysis to show projected impact of training programs.
• Manages the training process to accommodate needs of new and existing franchisees.
• Continually reviews material to ensure company operations/franchisee receives the most up-to-date training materials in classes. Adapts quickly to market demands and plays a key role in adjusting training programs as necessary.
• Communicates operational procedures to regional markets on a timely basis and assists in updating manuals as needed. Develops locally-relevant training procedures and materials as appropriate.
• Where and when applicable, works with quality assurance and research and development to implement new products and procedures and communicates these to regional markets.
• Assists in working with internal or external resources to design training manuals, videos and in-store training aids.
• Oversees the classroom training for company stores and franchisees, whether conducted personally or with market franchisee’s training staff.  Develops training class schedules with franchisee’s training staff and communicates these to appropriate individuals.
• Executes and manages the train-the-trainer process throughout the region for all market trainers.
• Assist in the development of and presents workshops at franchisee meetings, company rallies, annual regional conventions and business conferences as needed.
• Supports and presents corporate colleague training and development programs. Develops and conducts mandated training associated with federal, state or local laws (OSHA, sanitation etc.).
• Oversees and implements the certified training store program in all regional markets. 
• Oversees and implements a local-market certified training manager program for regional markets.
• Supports the required training curriculum by store position and multi-unit position, for all regional staff.  Monitors compliance and develops plans for continuous improvement.
• Provides training functional support and developmental guidance to field staffs, including market/franchisee trainers.
• Performs market training audits throughout the region, evaluating class material, instructors’ performance and record keeping.  Reports the training audit findings to all appropriate leadership.
• Assists in conversion and new store openings by traveling to those markets and training company and franchisee colleagues at all levels.
• May assist with any needed training associated with large buy/sells
• Assists priority markets (franchise and company) in recruitment efforts for part-time and full-time colleagues.

Who You Are:

• Bachelor’s degree in business, training and development, communications, or a related field; equivalent work experience may be considered.
• Minimum of five (5) years of experience in restaurant, retail, supply chain, or hospitality operations, or in a training function within any industry.
• Fluency in English (reading, writing, and speaking).
• Ability to travel at least 50% of the time by airplane and/or automobile, including securing and maintaining required passport, visa, and travel documentation.
• Demonstrated ability to manage and deliver training programs for both company and franchise operations.
• Strong presentation, classroom instruction, and facilitation skills, including the ability to train diverse audiences (store managers, trainers, multi‑unit leaders).
• Knowledge of adult learning principles and the ability to apply them in operational training environments.
• Ability to analyze training needs, evaluate effectiveness, and adapt programs based on operational and market feedback.
• Experience reviewing and maintaining training and operational materials, including ensuring accuracy, clarity, and cultural relevance for international markets.
• Evidence of strong interpersonal, relationship‑building, negotiation, and influencing skills.
• Excellent written and verbal communication skills, with the ability to translate operational standards into clear, actionable training.
• Demonstrated analytical and critical‑thinking skills, including the ability to assess cost/benefit and operational impact of training initiatives.
• Ability to work effectively in fast‑paced, changing, and sometimes high‑pressure environments, including field and restaurant settings.
   

Preferred

• Restaurant training leadership experience.
• Bilingual capabilities.
   

Where You'll Work:

• Works in a normal office or home-office environment, as well as restaurant environments.
• Travels extensively by airplane and/or automobile/train to and within various developed and developing international markets.
• Works effectively under pressure and in stressful situations. 

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