Key Facts

Remote From:

Georgia (USA)

Full time

English

Hard Skills

Other Skills

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Quality Assurance
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Team Performance Management
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Training And Development
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Communication
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Time Management
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Teamwork
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Decisiveness
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Detail Oriented
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Mentorship
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Coaching
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Problem Solving

InformData

About InformData

Bridging the gap between CRAs and the data they need.Background screening solutions that empower CRAs with actionable insights that are reliable, efficient and drive down total cost of ownership. We think differently about background screening data, or as we refer to it, people-data. We’re insanely passionate about making reliable people-data equitably accessible to all. No, we’re not a new company. In fact our company was created when two of the leading, modern wholesale background screening data providers merged to create InformData. The primary reason for our merger was that our leadership wanted to create a business that had the scale to use people, process and technology to provide background screening companies and CRAs with a new, more reliable way to access and buy the data they need to help their customers make more informed choices about people.

Founded: 2018

Company size: 1001 - 5000

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Job description

Job Summary

The Quality Assurance Supervisor is responsible for supporting day to day quality assurance operations to ensure established KPIs and SLAs are consistently met. This role partners cross departmentally to oversee and support recheck investigations, ensuring work is completed accurately, efficiently, and in alignment with client expectations. This position plays a key role in identifying trends, escalating quality concerns, and driving continuous improvement across teams. This position requires strong attention to detail, sound judgment, and the ability to collaborate effectively with internal stakeholders.

Duties and Responsibilities

Support the Senior Manager of Quality and Director in overseeing recheck workload management and related quality processes
Ensure recheck investigations are completed accurately, timely, and in alignment with client expectations and internal standards
Serve as a point of escalation for client and internal quality related questions, including:

Quality Action Plans
Quality Account Reviews
Quarterly Business Reviews
Client escalations
Identify opportunities to improve workflows, increase efficiency, and drive continuous process improvements

Assist with onboarding and training of new team members, ensuring understanding of quality standards and procedures
Manage and maintain ZenDesk queues to ensure timely intake, tracking, and resolution of quality related requests
Create, update, and maintain departmental documentation, standard operating procedures, and training materials
Monitor team performance to ensure individual and team goals, KPIs, and quality expectations are being met
Provide ongoing guidance, feedback, and support to quality assurance team members

Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.